Assistant Director of CRM Operations

University of Maine; Orono (ME); Hybrid; USD 55,000 - 64,000; Full time

Job summary

The University of Maine is seeking a CRM Operations support role to configure and track communications for new student enrollment. This position works with Salesforce and TargetX, builds on-campus admissions events, and monitors inquiry and counselor data.

It also serves as a backup for data extractions in PeopleSoft as needed. Applicants should have a bachelor’s degree with experience in large databases, strong communication, and knowledge of CRM systems and SQL/HTML.

Qualifications

• Bachelor’s degree and experience with large administrative databases.
• Strong written and oral communication skills.
• Experience with query writing and email campaigns (drip).
• Ability to manage multiple projects and deadlines.

Responsibilities

• Configure and track communication campaigns in Salesforce/TargetX.
• Build on campus admissions events within Salesforce CRM and supporting systems.
• Monitor inquiry data, counselor territory data, and data imports.
• Serve as backup for the director when refreshing PeopleSoft data extractions.

Skills

Bachelor’s degree and experience with|

Education

Bachelor’s degree

Tools

CRM

SQL

HTML

Microsoft Excel / Google Sheets

Power BI

Job description

This position supports new student enrollment efforts through configuring and tracking communication campaigns with the Salesforce and TargetX environments. As a critical part of the role, this position builds on campus admissions events within Salesforce CRM and all supporting systems. This position supports the admissions teams by monitoring inquiry data, counselor territory data, and data imports. This will position will also serve as a backup for the director when the director is not able to refresh PeopleSoft data extractions. This position will interact with members of the admissions team, admissions operations, and members from the Marketing & Communications departments. Typical hiring range for this position is $55,000 to $64,000commensurate with qualifications and experience.

Please review the Assistant Director of CRM Operations job description for more information.

About the University:

The University of Maine is a community of more than 11,900 undergraduate and graduate students, and 2,500 employees located on the Orono campus, the regional campus in Machias, and throughout the state. UMaine is a land, sea and space grant university, and maintains a leadership role as the University of Maine System's flagship institution. UMaine is the state's public research university and a Carnegie R1 top-tier research institution, dedicated to providing excellent teaching, research and service for Maine, the nation and the world. More information about UMaine is at umaine.edu.

The University of Maine offers a wide range of benefitsfor employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options.

UMaine is located in beautiful Central Maine. Many employees report that a primary reason for choosing to come to UMaine is quality of life. Numerous cultural activities, excellent public schools, safe neighborhoods, high quality medical care, little traffic, and a reasonable cost of living make the greater Bangor area a wonderful place to live. Visit the Maine Office of Tourism to learn more about what the Bangor region has to offer.

Qualifications:

Required:

• Bachelor’s degree and experience with large administrative databases
• Demonstrated written and oral communication skills
• Recent and demonstrated experience with query writing and email communication (drip) campaigns
• Ability to work with multiple projects and deadlines simultaneously
• Demonstrated ability to work independently and in collaborative teams.
• Technical skills
  • Demonstrated capacity to manage spreadsheets; this includes scripting in either Microsoft Excel or Google Sheets
  • Experience working directly with CRM
  • Experience in building queries or programming in SQL and HTML
  • Experience working with multi-faceted communication plans (preferably in higher education contexts)

Preferred:

• Master’s degree or equivalent education and experience
• Familiarity with data analytics tools such as R, Python/Pandas
• Familiarity with version control concepts and tools (e.g. Git and GitLab)
• Familiarity with MS Power BI or similar BI products
• Familiarity with large administrative datasets such as PeopleSoft (with a focus on PS Campus Solutions)

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, you are encouraged to contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report. If you wish to have a paper copy of the ASR or you need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact: UMaine Police Department, 81 Rangeley Rd., The University of Maine, Orono, ME 04469-5794, or call 207.581.4053.