Assistant Director of Advising Operations, Retention, & Data Integrity

ivytech; East Chicago (IN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition remission

Paid time off

Holidays

Professional development

Job summary

Ivy Tech Community College is seeking an Assistant Director of Advising Operations, Retention, and Data Integrity to lead advising data governance and retention initiatives across campus, working with the Director of Advising & Retention to set data standards and SOPs.

The role ensures accurate student–advisor assignments and high-quality reporting to support informed decisions, while collaborating with Academic Affairs, deans, and student-facing units to promote persistence and completion.

Qualifications

• Bachelor’s degree in a related field.
• Two years of professional experience in academic advising, student success, retention, or a related higher education role.
• Experience with Banner, CRM or advising platforms (e.g., EAB Navigate, Starfish, Salesforce); ability to run queries, perform data audits, and interpret system reports.
• Knowledge of advising practices and student success strategies.
• Experience using student information systems and advising tools.
• Strong communication, organizational, and collaboration skills.

Responsibilities

• Lead monitoring, auditing, and maintenance of advising data across all student success systems.
• Develop and manage processes to ensure all enrolled students have an assigned advisor.
• Establish and enforce advising data standards; provide training and quality checks to advisors.
• Collaborate to develop SOPs defining advising workflows, data-entry expectations, and caseload management standards.
• Partner to develop MOUs outlining expectations for advisor assignment accuracy and documentation standards.
• Align advising processes with curricular structures to promote student persistence and success.
• Assist with retention strategies, outreach campaigns, and student success initiatives.
• Collaborate with various campus units to support student persistence.
• Support training, onboarding, and mentoring of advising staff.
• Help plan retention-focused events.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Collaboration skills

Education

Bachelor’s degree

Tools

Banner

EAB Navigate

Starfish

Salesforce

Job description

The Assistant Director of Advising Operations, Retention, and Data Integrity provides operational leadership for academic advising, student tracking, and retention initiatives across the campus. Working in close partnership with the Director of Advising & Retention, this role ensures consistent, student centered advising practices while establishing and maintaining the data standards, systems processes, and operational workflows necessary for accurate student–advisor assignment and effective student success interventions. The Assistant Director collaborates extensively with Academic Affairs, including deans and department chairs, as well as key student facing units to develop and implement Standard Operating Procedures, support faculty and staff advisors, and strengthen decision making through high quality advising data and reporting. This position plays a critical role in promoting persistence, engagement, and completion in alignment with Ivy Tech’s mission of access and student success.

Location: This position will be working at the three campus locations: Crown Point, Gary, and East Chicago and must be willing to travel to all three frequently.

Pay Range: $45,000 - $52,000 per year depending on qualifications and experience

Key Responsibilities

• Lead monitoring, auditing, and maintenance of advising data across all student success systems. Ensure accurate advisor assignments, clean data structures, standardized note entry, and timely documentation to support institutional decision‑making.
• Develop and manage processes to ensure all enrolled students have an assigned advisor, including routine audits, exception reporting, and coordination of batch assignment.
• Establish and enforce advising data standards. Provide training, quality checks, and ongoing support to advisors to ensure consistent and compliant data entry.
• Collaborate with the Director of Advising & Retention to develop, document, and maintain Standard Operating Procedures (SOPs) that define consistent advising workflows, data‑entry expectations, communication protocols, and caseload management standards across all academic advising units.
• Partner with Academic Affairs leadership to develop and maintain Memorandums of Understanding (MOUs) with academic units in which faculty advisors play a role, outlining expectations for advisor assignment accuracy, documentation standards, communication flow, and ongoing quality assurance.
• Work closely with Academic Affairs leadership, including deans and department chairs, to align advising processes with curricular structures, ensure accurate student–advisor assignment, and promote shared accountability for student persistence and success.
• Assist with implementation of retention strategies, outreach campaigns, and student success initiatives.
• Collaborate with admissions, apprenticeships, Career Link, financial aid, registrar, academic schools, and student affairs to support student persistence.
• Support training, onboarding, and mentoring of advising staff.
• Help plan and support student engagement and retention-focused events.
• Other duties as logically assigned with this position

Benefits Offered:

• No waiting period to enroll in benefits.
• Employer contribution to retirement plan.
• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!
• Paid time off: vacation, sick, volunteer, bereavement.
• Paid holidays: 9 days plus winter break between December 25th and January 1st.
• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.
• Full time employees qualify for tuition assistance for higher education opportunities.
• Professional Development opportunities.

Required Qualifications

• Bachelor’s degree in a related field.
• Minimum of two (2) years of professional experience in academic advising, student success, retention, or a related higher education role.
• Demonstrated experience with student information systems (e.g., Banner), CRM or advising platforms (e.g., EAB Navigate, Starfish, Salesforce), and the ability to run queries, perform data audits, and interpret system reports.
• Knowledge of advising practices and student success strategies.
• Experience using student information systems and advising tools.
• Strong communication, organizational, and collaboration skills.

Preferred Qualifications

• Master’s degree with coursework in data analytics, information systems, research methods, or educational measurement.
• Experience using reporting tools (e.g., Tableau, Excel advanced functions) to develop dashboards, monitor caseload accuracy, and support strategic decision‑making.
• Lead, coordinator, or supervisory experience.
• Experience with early alert, probation/SAP, or re‑engagement initiatives.
• Familiarity with NACADA advising practices.
• Experience supporting or training faculty advisors on data‑entry expectations, system use, or caseload management.

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Official Academic Transcripts required at time of hire, sent directly from issuing institution to the Office of Human Resources.

Ivy Tech is committed to supporting the well‑being, growth, and financial security of our full‑time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no‑cost preventive services and coverage for orthodontia
• Vision plan with low‑cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short‑term and long‑term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re‑hire with the College within 180 days of leaving a full‑time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.