College Connection Coach

ivytech; Indianapolis (IN); On-site; USD 41,000 - 50,000; Full time

Job summary

Ivy Tech Community College – Indianapolis Campus is seeking a College Connection Coach to advise, mentor, and assist high school students with their college courses and pathways, and to coordinate the ASAP Accelerated Associate Degree program.

The role emphasizes data-driven advising, project management, and strong communication, with FERPA compliance, collaboration with schools, and a commitment to student success.

Qualifications

• FERPA compliance and regulatory standards apply to all responsibilities.
• Proficiency with student tracking software (Banner, Dual Enroll, Google Suite, MS Office, Canvas, Salesforce).
• Strong data analysis and ability to translate data into actionable insights for high school partners.
• Ability to manage multiple projects and deadlines in a dynamic environment.

Responsibilities

• Advise high school students on pathways to degrees and transfer opportunities with Ivy Tech.
• Coordinate ASAP program: communication, calendar planning, events, data tracking, and tech support.
• Manage dual credit and dual enrollment courses from application to registration.
• Maintain proactive communication with students, parents, and school personnel.
• Distribute and update dual credit resources to college and high school staff.
• Monitor academic progress and execute interventions to promote retention and success.
• Promote dual enrollment opportunities to students, parents, and staff.

Skills

Technical leadership

Analytical thinking

Communication skills

Problem solving

Teamwork

Project management

Leadership

Education

Bachelor's degree

Master’s preferred

Tools

Banner

Dual Enroll

Google Suite

Microsoft Office

Canvas

Salesforce

Job description

Job Title: College Connection Coach

Location: Indianapolis Campus – Ivy Tech Community College

Job Type: Full Time Administrative Staff

Classification: E-1

Salary Range: $45,000

Reports To: Director, Dual Enrollment and Transition

***Cover Letter Required***

Who We Are:

Ivy Tech is Indiana’s community college and workforce engine, delivering: high-quality learning experiences that propel Indiana’s communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.

Our Values:

• Empathy: We lead with care and connectivity, ensuring we meet our students where they are.
• Integrity: We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.
• Agility: We move with purpose and adapt to the evolving needs of our students, employers, and the State.
• Impact: We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana.

About the Role

We are seeking a highly skilled College Connection Coach to join our team. In this role, you will leverage your technical and functional abilities to advise, mentor, and assist high school aged youth with their high school-based college courses, and pathways. Additionally, you will serve as a coordinator for the Accelerated Associates Degree program known as ASAP. The ideal candidate will have a proven track record of advising, project management, and communication skills, coupled with a passion for delivering outstanding customer service and data driven results in a dynamic environment.

Required Skills & Competencies

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Technical Skills: Proficiency in using multiple student tracking software system, including, but not limited to Banner, Dual Enroll, Google Suite, Microsoft Office, Canvas, and Salesforce with hands‑on experience in managing a classroom, presenting to high school students and administrative teams, and tracking students’ progress toward a completion.

Analytical Skills: Ability to analyze data, identify patterns, and provide data‑driven solutions for our high school partners to assist students through their academic journey with Ivy Tech.

Communication Skills: Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences.

Problem‑Solving: Ability to think critically, make decisions independently, and solve complex problems in a timely manner.

Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals.

Project Management: Ability to manage multiple priorities, meet deadlines, and track progress in a fast‑paced environment.

Leadership Skills: Ability to inspire, guide, and assist team members toward a common goal while fostering a positive work culture.

Preferred Additional Skills

• Experience in student advising and/or high school classroom management (teaching, counseling, or support).

Key Responsibilities

• Advise high school students about pathways to academic degrees and transfer opportunities with Ivy Tech by creating individual academic plans/degree trackers. Advise students in clarifying personal and academic career goals using appropriate student development, human development, and student learning theories.
• Coordinate ASAP program- Provide student communication, calendar planning, event coordination, data tracking and technical support to assist in the maintenance of the Associate Accelerated Program (ASAP).
• Manage assigned schools’ dual credit and dual enrollment courses from application through registration. Work with teachers and students to assist with Dual Enroll applications, Knowledge Assessment, and course registration.
• Maintain ongoing communication and good public relations with high school students, parents, and school personnel by coordinating school visits and other recruiting and information activities. Collaborate with high school counselors, teachers, and school personnel to address student needs/issues when appropriate.
• Maintain, update, and distribute dual credit, dual enrollment, and credential attainment resource materials to college and high school personnel.
• Monitor academic progress of assigned dual credit students. Monitor student progress through a communication plan, regular meetings, interventions, assessments, and data collection and analysis. Manage student connection caseload in a manner that promotes retention, persistence, and student success through proactive interactions and interventions.
• Promote dual credit and dual enrollment opportunities to high school staff, students, and parents. Provide information about the College and promote relevant programs to students.
• Record and maintain student records through multiple student management tools.
• Assist students in gaining a basic understanding of the College's registration process and processes that need to be completed before the beginning of each semester for both dual credit and students. Assist students in interpreting and understanding placement scores, program curricula, pre‑requisites, etc.
• Demonstrate a strong commitment to student development and success through advocacy, positive attitude, adaptability, approachability, problem‑solving, and support.
• Maintain current knowledge of the institution's academic programs, policies, curriculum, and student policies.
• Participate and assist in the coordination of on‑campus and off‑campus events that support all stakeholders and K‑14 program initiatives. This may include some evening or weekend activities.
• Serve on committees as assigned.

Education & Experience

While formal education or certifications may be beneficial, or even required for certain positions, what we need are candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of student guidance will be prioritized.

Minimum Qualifications

• Bachelor's degree required. Minimum of one (1) year of relevant experience.
• Demonstrated ability to implement processes aligned with student focused goals.
• Strong communication skills, both written and verbal, are required.
• Good public relations skills and self‑motivation required.
• Must possess the required knowledge and skills of computers and related software applications for program planning and implementation, including record‑keeping.
• Must be able to travel throughout Central Indiana (Marion, Boone, and Hendricks) in a mobile office environment. Must have reliable internet access for mobile office environment.

Preferred Qualifications

• Experience working in higher education or with high school‑age youth.
• Master’s degree

Why Join Us?

• Opportunity to work on innovative and impactful projects working with high school aged youth
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no‑cost preventive services and coverage for orthodontia
• Vision plan with low‑cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no‑cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short‑term and long‑term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re‑hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.