Full Time Retention Coach

ivytech; Valparaiso (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Tuition assistance

Paid professional development

Job summary

Ivy Tech Community College in Valparaiso is seeking a staff member to bridge the transition from academic advising to the program of study. You will work with the dean, program chairs, academic advisors, and wrap-around services to boost persistence and coordinate weekly reports and enrollment efforts.

The role requires comfort with data handling (Banner, Word, Excel, Outlook) and occasional evening or Saturday hours, with excellent interpersonal skills and a collaborative mindset.

Qualifications

• Technical certificate or a minimum of 30 college credits required.
• Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) in Microsoft Office 2019 and Google Suite.
• Must have a pleasant disposition, good attitude and ability to get along with others.

Responsibilities

• Attend weekly department meeting to review weekly persistence reports.
• Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members and oversee individual student load.
• Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
• Communicate routinely with the students to assess needs and available resources. Serve as a general resource in answering students’ questions. Assist in Identifying students’ needs and refer them to appropriate program/services within college campus or external facilities.
• Provide basic information to students to assist in the completion of related necessary forms and step-by-step procedures. Assist in problem solving and student advocacy.
• Assist in scheduling appointments and preparing correspondence
• Use of appropriate forms and tools utilized by the College. Maintain and update student records utilizing the Banner system. Proficiency with Word, Excel, and Outlook.
• Respond quickly to requests for information from supervisors and student-related requests, inquiries and needs.
• Plan, coordinate, and staff tabling events on campus to engage students, promote programs, and support recruitment and outreach efforts
• Available to work some evenings and Saturdays as needed.
• Work as a team member of the Campus and Academic unit. Know the required FERPA and other Federal compliance mandates.
• Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor.

Skills

Interpersonal skills

Microsoft Office

Google Suite

Education

Technical certificate

30 college credits

Associate’s degree (preferred)

Tools

My Ivy

Ivy Learn

Job description

An employee in this position provides a bridge in the support and transition of students from their academic advisors into their programs of study. This staff member will work directly with the school dean, program chairs, academic advisors, academic support, and wrap around services, to ensure that there is a smooth transition from the students’ foundational first year to the second year of study and increase student persistence.

This support may include but is not limited to the organization and coordination of the weekly persistence reports, assigning the students to the responsible faculty and staff members, and the student communication and out reach.

Pay:$20/hour

Location:Valparaiso

Responsibilities:

• Attend weekly department meeting to review weekly persistence reports.
• Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members and oversee individual student load.
• Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
• Communicate routinely with the students to assess needs and available resources. Serve as a general resource in answering students’ questions. Assist in Identifying students’ needs and refer them to appropriate program/services within college campus (e.g. Disability Support Services) or external facilities (e.g. Wrap Around Service Resource).
• Provide basic information to students to assist in the completion of related necessary forms and step-by-step procedures. Assist in problem solving and student advocacy.
• Assist in scheduling appointments and preparing correspondence
• Use of appropriate forms and tools utilized by the College. Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task. Proficiency with computers and various software and data packages including Word, Excel, and Outlook.
• Respond quickly to requests for information from supervisors and student-related requests, inquiries and needs.
• Plan, coordinate, and staff tabling events on campus to engage students, promote programs, and support recruitment and outreach efforts
• Available to work some evenings and Saturdays as needed.
• Work as a team member of the Campus and Academic unit. Know the required FERPA and other Federal compliance mandates.
• Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future - because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Education, Experience And Other Requirements:

Minimum Qualifications

• Technical certificate or a minimum of 30 college credits required
• Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) in Microsoft Office 2019 and Google Suite.
• Must have a pleasant disposition, good attitude and ability to get along with others.

Preferred Qualifications

• Associate’s degree or higher preferred.
• Competency with My Ivy and Ivy Learn.
• Must have the ability to get work done timely and accurately.
• Confidentiality and trustworthiness are top priorities.

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future - because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.