Assistant Director, International Agent Relations

University of Central Florida; Orlando, Northern (FL, KY); Hybrid; USD 58,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Flexible Spending

Employee Assistance Program

Paid time off

Retirement options

Education assistance

Job summary

University of Central Florida seeks an experienced International Agent Relations Assistant Director to develop and manage UCF Global’s network of educational agents. You will coordinate admissions, monitor enrollment, and ensure compliant, ethical partnerships through travel and campus events.

Lead efforts to train agents, evaluate performance, and maintain critical documentation and agreements with the legal team. This role is on-site in Florida with domestic and international travel.

Qualifications

• Bachelor's or Master's degree required; 4+ years of related experience.
• Leadership experience at least 1 year in a supervisory role.
• Experience with international student recruitment and partnerships.
• Knowledge of SEVIS and F-1/J-1 regulations; DSO experience preferred.
• Data-driven with enrollment metrics to support recruitment strategies.

Responsibilities

• Develop, renew, and terminate agent agreements with legal alignment.
• Train agents via virtual, phone, or in-person sessions.
• Evaluate agent performance via surveys and reports.
• Create and maintain an agent manual with processes.
• Attend conferences, research markets, monitor agent regulations.
• Track enrollment and revenue from agent referrals.
• Oversee commissions and payments to agents.
• Design promotional materials and manage agent content online.
• Maintain regular communication with agents via newsletters.
• Resolve escalated student/parent concerns related to agents.
• Review agent applications and verify documentation.
• Coordinate admissions with Enrollment Services and ISSS; issue immigration documents.
• Support agents and student groups during arrival and programs.
• Host visiting agents and organize annual on-campus events.
• Travel domestically and internationally to form new partnerships.

Education

Bachelor's or Master's degree

4+ years of relevant experience

Leadership experience

Cross-cultural communication

Relationship management

Presentation skills

Data/metrics analysis

SEVIS/F-1/J-1 knowledge

CRM systems experience

Microsoft Office proficiency

Tools

CRM systems

Student information systems

Microsoft Office

Job description

The Opportunity:

The International Agent Relations Assistant Director is responsible for developing, managing, and maintaining UCF Global’s global network of educational agents who recruit international students into various programs, including the Intensive English Program (IEP), Online English Program (OEP) and degree pathways. This role plays a critical part in achieving international enrollment goals by ensuring agent partnerships are effective, ethical, and compliant with institutional and legal standards. The Assistant Director serves as a liaison between agent partners and internal departments, fostering collaboration to ensure a positive student experience from recruitment through enrollment.

Classification Title: Assistant Director, International Education

Responsibilities:

• Agent Agreement Management: Develop, renew, and terminate agent agreements in collaboration with UCF's legal department.
• Agent Training: Conduct training sessions for agents via virtual platforms, phone, or in-person presentations.
• Performance Evaluation: Assess agent effectiveness through surveys, focus groups, and performance reports.
• Resource Development: Create and maintain an agent manual outlining procedures, application processes, and college policies.
• Professional Development & Market Research: Attend industry conferences, research emerging markets, and stay informed on agent-related regulations.
• Enrollment Tracking: Monitor and report on student enrollment and revenue generated through agent referrals.
• Commission Management: Oversee the issuance and tracking of commission payments to agents.
• Marketing Supervision: Design promotional materials (e.g., presentations, brochures) and manage agent-related content on the UCF Global website.
• Agent Communication: Maintain regular communication with agents through newsletters, updates, and timely responses to inquiries.
• Issue Resolution: Address and resolve escalated concerns from students or parents related to agent interactions.
• Agent Vetting: Review applications from prospective agents, contact references, and ensure completion of required documentation.
• Admissions Coordination: Collaborates with UCF Global Enrollment Services and ISSS to process applications and issue immigration documents (l-20s or DS-2019s).
• Program Support: Assist the agents and their student groups during arrival and participation in UCF Global programs.
• Campus Engagement: Host visiting agents and organize annual on-campus events to strengthen partnerships.
• Travel: Travel domestically and internationally to establish new partnerships and conduct site visits to agent offices.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience with at least 1+ year(s) of leadership experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience in international education, international student recruitment, enrollment management, or partnership development.
• Experience managing relationships with international recruitment agents or global education partners.
• Knowledge of international admissions processes, SEVIS, and F-1/J-1 student regulations; DSO experience preferred.
• Experience using data and enrollment metrics to evaluate performance and support recruitment strategies.
• Strong cross-cultural communication, relationship management, and presentation skills.
• Experience with CRM systems, student information systems, and Microsoft Office applications.
• Experience developing training materials, presentations, or recruitment resources for external partners.
• Ability to travel domestically and internationally to support recruitment and partnership activities.

Special Instructions to the Applicants:

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Classification Title: Assistant Director, International Education

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view theUCF Employee Benefits Guide.

Dive into our Total Rewards Calculatorto discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department UCF Global - UCF Abroad

Work Schedule Monday through Friday, 8:00 AM to 5:00 PM

Type of Appointment Regular

Expected Salary $64,518.00 to Negotiable

Job Posting End Date 10-22-2026-12-00-AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [e-mail].

If an accommodation due to a disability is needed to apply for this position, please email [e-mail].