Assistant Director, Housing Operations & Outreach

University of Nevada, Las Vegas (UNLV); Reno (NV); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Annual and sick leave

Life insurance

Fitness center access

Employee discounts

Mountain EAP services

Job summary

The University of Nevada, Reno is seeking an Assistant Director, Housing Operations & Outreach to shape the residential experience for thousands of students. You will lead front desk operations, manage outreach initiatives, and ensure secure data handling while training staff and guiding a customer-focused housing team.

This is a hands-on leadership role requiring collaboration with Residential Life, Housing, and Food Services, with occasional travel to conferences.

Qualifications

• Bachelor’s Degree and two (2) years of related work experience OR Master’s Degree and one (1) year of related work experience
• Related Experience: Student housing administration or comparable higher education experience or related.

Responsibilities

• Lead the customer-facing heartbeat of campus housing from front desks to the main housing office.
• Train and empower staff; ensure data is managed securely and privacy is maintained.
• Shape the residential experience and outreach initiatives, including housing tours and onboarding for new students and families.

Education

Bachelor’s Degree and two (2) years of related work experience OR Master’s Degree and one (1) year of related work experience

Job description

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution.

Job Description

The University of Nevada, Reno is seeking an Assistant Director, Housing Operations & Outreach to help shape the residential experience for thousands of students. As a key member of the Residential Life, Housing, and Food Services management team, you’ll lead the customer‑facing heartbeat of campus housing from residence hall front desks to the main housing office. You’ll set the tone for hospitality and service excellence, oversee dynamic outreach initiatives and housing tours that welcome new Wolf Pack families to campus, and serve as the go‑to expert for the systems and software that keep front desk operations running smoothly. This is a hands‑on leadership role where you’ll train and empower staff, ensure data is managed securely, and directly shape how students experience their first and every interaction with Housing. If you thrive on building great teams, solving operational challenges, and creating a welcoming front door to campus life, this is your opportunity to make a lasting impact at UNR!

Required Qualifications

• Bachelor’s Degree and two (2) years of related work experience OR Master’s Degree and one (1) year of related work experience
• Related Experience: Student housing administration or comparable higher education experience or related.

Schedule and Travel Requirements

• Maintains full‑time office hours to include evening/weekend hours for programs and training.
• May be asked to travel to regional and national conferences.

Compensation Grade

• Administrative Faculty – B Candidates will be hired at the level that is comparable to their experience, knowledge, skills and abilities.
• To view the salary schedule for this position, please visit: Salary Schedules and select Administrative Faculty by Grade.
• Salary is competitive and commensurate with related education and experience.

Remarkable Retirement

Our retirement plan is beyond compare. Your 19.25% contribution is generously matched by the University. With the faculty retirement plan, you are 100% vested your first day. Sit back and watch your retirement dollars grow! All permanent employees on an annual "A" or "B" contract who are employed at least 50% full‑time are eligible to participate in the NSHE retirement program unless they are members of PERS of Nevada.

Perks of Working at UNR

• Health insurance options including dental and vision - Health Insurance
• Generous annual and sick leave and life insurance – Faculty Benefits
• E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options.
• E.L. Wiegand Fitness Center Reno is proud to be a University town!
• Many local businesses offer discounts to WolfCard holders
• Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
• Faculty Senate is the principal representing body for faculty. Its membership includes representatives from each academic and administrative major unit of the University.
• No state income tax!
• Grants-in-Aid for Faculty Employees The University is proud to provide a reduced‑rate tuition benefit to faculty and qualified dependents. Faculty can take up to six credits per semester at a reduced rate. Dependents of faculty have unlimited credits, but in order to be eligible children must be unmarried and under the age of 24 and must receive at least 50% of their financial support from the employee and/or employee’s spouse or domestic partner.
• Faculty Grants-in-Aid Faculty Dual Career Assistance Program.
• Dual Career Assistance Program Contact Information Cole Harris at [e-mail]

Background Check and Verification

A background check will be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. References will be contacted at the appropriate phase of the recruitment process. Applicants hired on a federal contract may be subject to E‑Verify. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job‑related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. Schedules are subject to change based on organizational needs.

About Us

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land‑grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries. Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the "Best National Universities" and "Best National Public Universities." It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ "Top Colleges for Economic Diversity." Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research and creative work thrive in a stunning mountain setting. The University delivers on its original land‑grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics. The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290‑acre main campus is also a Nevada State Arboretum.

University of Nevada, Reno The University of Nevada, Reno is the state of Nevada’s leading public research university. Founded in 1874 as Nevada’s original land‑grant university, the University serves more than 24,000 undergraduate and graduate students from all 50 states and 63 countries. Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie® Community Engagement classification. The University is ranked by U.S. News & World Report among the "Best National Universities" and "Best National Public Universities." It also ranks in the top tier of the Wall Street Journal/Times Higher Education World University Rankings and the New York Times’ "Top Colleges for Economic Diversity." Since 2009, nearly $1 billion has been invested in advanced labs, facilities and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine and the University of Nevada, Reno at Lake Tahoe in Incline Village, Nevada, where education, research and creative work thrive in a stunning mountain setting. The University delivers on its original land‑grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory and Wolf Pack Athletics. The main campus is in Reno, Nevada, a growing technology hub with a vibrant midtown and downtown. Founded where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the University’s beautiful, 290‑acre main campus is also a Nevada state arboretum. The University’s physical infrastructure continues to expand, with the opening of the John Tulloch Business Building as well as the completion of a new state public health laboratory with groundbreaking for a life sciences building scheduled for 2027.

Center for Civil Rights & Equal Access

Zeva Edmondson Director, Title IX Coordinator Center for Civil Rights and Equal Access 1664 N. Virginia Street Reno, NV 89557 [phone] [e-mail] The University of Nevada, Reno, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment.

Accommodations

If you need any accommodations to complete an application, please contact Human Resources at [e-mail]. Si necesita alguna acomodación para completar una solicitud, comuníquese con Recursos Humanos en [e-mail].