Assistant Director, Housing Operations And Projects

The Chronicle Of Higher Education, Inc.; Providence (RI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Brown University seeks an Assistant Director of Housing Operations and Projects to oversee StarRez-based housing processes for graduate and undergraduate students. The role focuses on occupancy optimization, billing integration, and cross-system data flows.

The position supports the housing lottery, oversees break/transfer cycles, and partners with OIT and finance to troubleshoot data issues. This fixed-term role ends on June 30, 2027 and requires strong analytical skills and collaboration.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 3–5 years in residential life, housing assignments, or systems management.

Responsibilities

• Manage StarRez-based housing operations and workflows for graduate and undergraduate housing.
• Support housing lottery and assignment processes for 3,100+ students and 1,800+ first-year placements.
• Collaborate with Associate Director, Residential Operations to support term housing processes.
• Provide technical backing for selection cycles and data integrity across housing and billing systems.

Skills

Data analysis

Communication

Problem solving

Collaboration

Project coordination

Education

Bachelor's degree

Master's degree preferred

Tools

StarRez

ReportFuel

Dashboards

Portal X

Job description

Job Description

The Assistant Director, Housing Operations & Projects serves as a primary user and administrator of the University's student housing software (StarRez). This position is responsible for the operational integrity and workflow efficiency of graduate housing and assists with the housing lottery for 3,100+ students, placement of 1,800+ first-year students, and the academic year general housing selection process. By leveraging StarRez, Brown's Housing software, the Assistant Director ensures optimal occupancy utilization and seamless integration between housing assignments, billing, and campus partner databases.

This term-limited role manages River House occupancy reporting, ensures that all graduate housing processes are integrated seamlessly into StarRez, and provides technical backing for all selection cycles, graduate and undergraduate. While serving as a technical expert for the department, this position actively collaborates with the Associate Director, Residential Operations to support special interest and non-academic term housing processes.

Note: this is a fixed-term position with an end date of June 30,2027.

Job Qualifications

Education and Experience

• Bachelor's degree required; Master's degree preferred.
• 3 to 5 years of experience in residential life, housing assignments, systems management, or other relevant fields required.

Experience Working with StarRez

• Experience working with StarRez and/or other housing management systems required.
• Data management and analysis skills required.
• Advanced administrative experience in StarRez (including ReportFuel, Dashboards, and Portal X) is strongly preferred.

Job Competencies

• Ability to translate complex technical processes into user-friendly instructions for students, families, and non-technical staff.
• Demonstrated ability to identify systemic bottlenecks and implement automated solutions to improve the student user journey during high-stress selection periods.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to exercise effective independent professional judgment.
• Ability to establish and maintain collaborative working relationships with students, student organizations, faculty, staff, and other departments.
• Proven ability to partner with OIT and financial teams to troubleshoot data discrepancies and billing errors.
• Advanced proficiency in Excel (Power Query, Pivot Tables) and data visualization tools to present occupancy trends to senior leadership.
• Strong attention to detail and accuracy, including the ability to provide clear and accurate data in a timely manner.
• Ability to relate successfully in one-on-one and group situations with individuals representing varied interests.
• Must be able to manage multiple tasks and deadlines effectively.
• A working knowledge of principles, practices and theories of student learning and development.
• Understanding of the cultural, social and educational needs of student residential communities.
• Ability to work effectively individually and as a team member.

Background Check

All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown.

Additional Information

To learn about benefits at Brown University, visit the Brown University benefits page.

Benefits of Working at Brown

Please review additional information on the Benefits of Working at Brown.

Recruiting Start Date

2026-07-29

Job Posting Title

Assistant Director, Housing Operations and Projects

Department

Residential Life

Grade

Grade 10

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time

Scheduled Weekly Hours

37.5

Position Work Location

Hybrid

Submission Guidelines

The designated Position WorkLocation for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote. Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.

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EEO Statement

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.