Assistant Director for Housing Operations

Adams State University; Alamosa (CO); On-site; USD 52,200 - 62,600; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plans

Job summary

Adams State University in Alamosa, CO, is seeking an Assistant Director for Housing Operations to manage occupancy and housing operations, ensuring effective communication and coordination across the department.

The ideal candidate will have a strong background in facilities management and experience supervising student staff. The role includes overseeing marketing strategies and enhancing service delivery for the university community. A competitive salary and benefits are offered.

Qualifications

• Five or more years work experience in a college or university housing environment.
• Two or more years experience supervising student and/or hourly employees.
• Experience working with housing management software.

Responsibilities

• Manage residential occupancy and housing operations effectively.
• Oversee facilities maintenance and planning efforts.
• Develop marketing strategies for housing programs.

Skills

Data management

Effective communication

Supervisory experience

Occupancy management

Facilities planning

Education

Bachelor’s degree from an accredited college or university

Tools

eRezLife

Workday

MS Excel

MS Word

Google Suite

Job description

Position Summary

The Assistant Director for Housing Operations (ADHO) provides leadership on a variety of departmental and University operations, with a focus on residential occupancy management, including housing applications and assignments; facilities maintenance and planning; marketing and communications; conference and visitor housing; and family housing operations; technology and data management; and other systems and programs of operational importance of University housing. This position requires the incumbent to work with diverse groups of stakeholders, including current and prospective students; parents and families; University staff and faculty; and community partners. The ADHO is a member of the Housing & Residence Life (HRL) leadership team and will contribute to departmental planning and assessment; policy review and implementation; and general program development.

This is a live-on position and a University residence is provided. The ADHO will participate in the campus emergency response rotation. This position requires occasional evening and weekend responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES

Occupancy management

• Develop strategy for occupancy growth and operational effectiveness, including application and assignment processes
• Effectively coordinate assignments, changes, and billing related to meal plans, room changes, and conduct and damage assessments
• Coordinate with stakeholder groups (e.g., Athletics, Orientation) to manage early arrivals, late departures, and tailored housing needs
• Create regular and ad hoc departmental communications via multiple mediums that support all aspects of department operations
• Effectively utilize data management systems, including eRezLife, Workday, and others as directed

Facilities maintenance and planning

• Coordinate with Facilities Services, Computing Services, Purchasing, vendors, and other relevant entities to enact a strategy for facilities maintenance, upkeep, and RRR (repair, renovate, replace) efforts
• Coordinate safety evaluations and procedures, including fire system testing, health and safety inspections, physical building security and lock maintenance, and related efforts

Marketing and communications

• Develop departmental marketing strategies and campaigns, including electronic, print, and social media
• Coordinate with the Office of Admissions to establish tour schedules and scripts, and to maintain show rooms

Conference and guest housing

• Coordinate all aspects of summer conference housing, including contracting, guest relations, staffing, turnovers, and related
• Coordinate year-round guest visitor housing in coordination with sponsoring University programs
• Develop strategy for revenue growth and effective use of space that allows for annual maintenance

Family housing

• Manage daily operations of an 80-unit housing complex for employees, families, and graduate students
• Hire, train, and supervise a team of approximately three student staff and one professional staff
• Promote family housing and manage all administrative functions to maximize occupancy and service to the University community

Technology and data management

• Compile, maintain, and evaluate departmental data
• With Computing Services, maintain existing vendor contracts and data systems, and lead efforts to investigate and onboard new systems as needed
• Collaborate with facilities management and computer services to ensure functionality of card access, fire safety, and related systems
• Develop occupancy, dining, and facilities reports for Director of Housing & Residence Life, University administration, and key stakeholders
• Utilize basic statistical methods to project housing occupancy and to identify trends that may inform department operations

Operations

• Coordinate check-out processes to ensure accurate billing and refund processing
• Supervise, hire, train, and evaluate approximately 40 summer and academic year Work Crew staff and oversee projects including but not limited to painting, furniture moving, cleaning, and similar
• Develop effective working relationships among Housing & Residence Life, Facilities, Custodial, Computing Services, and other relevant teams
• Provide relevant staff trainings and development sessions
• Coordinate regular health and safety inspections in all residential facilities
• Recruit, hire, train, and supervise family housing staff
• Oversee day-to-day operations of family housing and off-campus department houses
• Serve on departmental and institutional committees

SUPERVISORY RESPONSIBILITIES

This position reports to the Director of Housing & Residence Life and is responsible for supervision of one or more part-time student employees.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited college or university
• Five (5) or more years work experience in a college or university housing environment
• Two (2) or more years experience supervising student and/or hourly employees
• Two (2) years or more end-user experience with housing management software
• Moderate to advanced knowledge of common productivity apps such as MS Excel, MS Word, and the Google suite of applications
• Demonstrated use of effective written and verbal communication within job functions
• Experience in campus emergency and/or on-call response protocols

PREFERRED QUALIFICATIONS

• Master’s degree from an accredited college or university
• One (1) or more years experience supervising full-time professional or administrative employees
• Experience working with large datasets and data management systems/databases
• Experience as an admin or power user of housing management software
• Experience as a user of the Workday platform

Location

On-site in Alamosa, CO

Salary and Benefits

The salary range for this position is $52,200-$62,600. In addition to salary, the university offers a competitive benefits program including medical, dental, vision, disability insurance, flexible spending accounts, life insurance, and retirement savings plans. For detailed benefits information please visit the Human Resources Benefits Page.

Disclosures

In compliance with the Immigration Control Act of 1968 candidates for positions must provide proof of eligibility to work before an offer of employment can be made final.

Adams State University is an Equal Opportunity/Affirmative Action employer. Applications are sought from all qualified persons regardless of race, color, sex, disability, and, as covered by law, veteran status. University policies prohibit discrimination on the basis of religion, national origin, ancestry, age, sexual orientation including transgender status and gender expression, marital status, and parental status.

Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Questions about the application of Title IX and CFR 106 to the university may be directed to the Office of Equal Opportunity and Title IX, and/or to the Assistant Secretary for Civil Rights of the Department of Education.

Background screening is required for prospective, continuing, and returning employees. Offers of employment will be contingent upon the completion of an acceptable background check. The information received in response to a background check will be treated as confidential to the extent provided for by law.