Assistant Director, Donor Relations

massgeneralbrigham; Somerville (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mass General Brigham Development Office is seeking an Assistant Director, Donor Relations to draft compelling stewardship reports that highlight the impact of philanthropy on research, patient care, and education. This role supports a large donor portfolio with a hybrid work schedule.

You will plan and write content for print, video, and digital formats, collaborating with gift officers to tailor messaging and meet deadlines, while maintaining CRM data and reporting standards.

Qualifications

• Bachelor's degree required with 3-5 years of related experience.
• Excellent written and interpersonal communication with attention to detail.
• Ability to manage multiple projects under deadlines and changing priorities.
• Strong judgment and discretion handling sensitive information.
• Experience with project management and program development.

Responsibilities

• Maintain a portfolio of complex narrative reports and donor files.
• Plan, write, and design content for reporting formats across print, video, and digital.
• Collaborate with gift officers to tailor content and meet deadlines.
• Lead pre-meeting preparation and follow-up with actions.
• Interview physicians, researchers, and healthcare professionals for donor insights.
• Enter and maintain report data in CRM and ensure delivery of final reports.
• Contribute to reporting standards and templates.

Skills

Written communication

Interpersonal skills

Organizational skills

Problem solving

Project management

Cross-functional teamwork

Explain complex ideas

Team collaboration

Discretion with sensitive data

Education

Bachelor's degree

Tools

CRM software

CRM database

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world‑class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

The Assistant Director, Donor Relations works closely with colleagues across the Mass General Brigham Development Office and Mass General Brigham to draft compelling stewardship reports that update donors on the impact of their philanthropy by highlighting groundbreaking research, innovative patient care, and exceptional education for the next generation of medical leaders. The Assistant Director reports to the Associate Director, overseeing narrative/impact reporting, and plays a key role as a member of the Donor Relations team.

ESSENTIAL FUNCTIONS

• Maintain a portfolio of complex narrative reports and comprehensive knowledge of donors in their portfolio, including all relevant reporting schedules and stewardship files.
• Plan, write, and design content for discrete reporting formats including print, video, digital with a proficiency in translating complicated ideas into accessible prose that convey the impact of philanthropic support on the Mass General Brigham (MGB) mission. Implement the latest stewardship reporting strategies to ensure consistent and impactful donor experience.
• Collaborate with gift officers to determine optimal content, tone, and approach for each donor while meeting target delivery dates.
• Facilitate regular meetings with gift officers to discuss reports in progress, initiate new reports, and confirm appropriate reporting schedules for new gifts. Drive all pre‑meeting preparation and materials, lead meeting discussion, provide strategic guidance and decisions, and disseminate follow up actions post meeting.
• As needed, interview physicians, researchers, and other healthcare professionals to gain insight on specific accomplishments, new clinical applications, and other areas of specific interest to donors.
• As needed, conduct independent research on scientific papers and submissions, clinical trials, laboratory, and lecture content related to donor‑supported initiatives.
• Contribute to the evolution and execution of reporting standards and templates that ensure consistent and efficient stewardship reporting across gift types.
• Enter and maintain report‑related data in the department's CRM database and use the system to assist in keeping gift officers informed of deadlines and report status, as well as donor feedback.
• Ensure delivery and uploading of final reports to CRM database.

Qualifications

Bachelor's degree required and 3-5 years of related experience. In addition, the ideal candidate will possess the following skills, abilities and competencies:

• Outstanding written and interpersonal skills with a proven ability to communicate effectively with colleagues
• Excellent organizational skills with attention to detail and demonstrated ability in multiple projects simultaneously while working optimally under deadlines and changing priorities
• The ability to resolve moderately complex problems and use judgment within defined practices and procedures, and to fully apply standard principles, theories, concepts, and techniques
• The ability to contribute to the fulfillment of projects and organizational objectives
• The ability to effectively communicate complex ideas in laypeople's terms is essential
• Experience with project management and program development required
• Ability to interact with front‑line staff as well as seniorleaders in the development office and across the hospital
• Takes initiative and functions effectively, both independently and as a member of a team, with a willingness to assist with routine and last‑minute projects
• Good judgment and discretion in handling sensitive informatio