Assistant Director, Counseling

Georgetown University; Washington, Northern (District of Columbia, KY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition assistance

Work-life balance benefits

Employee discounts

Job summary

Georgetown University in Washington, DC is seeking a Financial Aid Counselor to provide counseling on federal, state, private, and institutional aid programs. You will support undergraduate caseloads, review applications, maintain records, and communicate clearly with students and families to ensure compliance and excellent service.

The role is hybrid (4 days on-site) under the Office of Student Financial Services, with a large annual caseload and a focus on accurate processing and student

Qualifications

• Bachelor’s degree required and experience in counseling, customer service, or administrative support.
• Ability to collect and analyze data and use independent judgment.
• Excellent interpersonal and communication skills with diverse populations.

Responsibilities

• Counsel current and prospective students and families about the financial aid process, rules, and programs.
• Assist with undergraduate caseload, including review and processing of applications and maintenance of records.
• Provide written and verbal communication to ensure high standards of customer service and compliance with laws and university policies.

Skills

Counseling

Customer service

Interpersonal communication

Data analysis

Independent judgment

Education

Bachelor's degree

Tools

Ellucian Banner

COGNOS

Microsoft Office

Job description

Georgetown University Overview

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Job Overview

With intermediate supervision from the Director of University Financial Aid Compliance, this position delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. This position is responsible for assisting with the undergraduate caseload of students including preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies.

Providing Information

The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. Most clients make multiple inquiries or visits per year.

Caseloads

The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. Each caseload manages approximately 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. This position administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.

Work Interactions

This position reports directly to the Director of University Financial Aid Compliance and supports current and prospective undergraduate students and families in addition to supporting other counseling needs in the OSFA unit. The unit provides financial aid counseling to diverse student and parent populations and works closely with other University departments to ensure quality service. The financial aid counselor frequently communicates and interacts with prospective applicants for admission to Georgetown’s Main Campus programs as well as with enrolled students.

Requirements and Qualifications

A bachelor’s degree and part-time or full-time work experience with counseling, customer service, and/or administrative support. Demonstrated ability to collect and analyze data and to use independent judgment where appropriate. Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services. Experience with and knowledge of PC based administrative software.

Preferred Qualifications

Any combination of experience with Ellucian’s Banner, COGNOS, and/or Microsoft Office. Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes.

Work Mode Designation

This position has been designated as Hybrid 4 Days. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $19.20 - $28.70. Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

About Georgetown University

We’re a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we’re the nation’s oldest Catholic and Jesuit university. Today we’re a forward‑looking, diverse community devoted to social justice, restless inquiry and respect for each person’s individual needs and talents. Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do. Watch this video to learn more. Learn how HR CARES for faculty and staff, nurturing an environment of mutual respect where imaginations flourish and ideas are realized to positively impact the world. Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.