Assistant Director, Commercial Loan Servicing

vnbcareers; New Jersey; On-site; USD 110,000 - 150,000; Full time

Job summary

vnbcareers seeks an experienced executive to lead the commercial loan servicing portfolio in New Jersey. You will ensure regulatory compliance, strong risk management, and superior client service while driving continuous improvement across operations.

You will mentor managers, collaborate with executive stakeholders, and manage third-party relationships. Strong knowledge of loan documentation, syndications, and specialty lending is required.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field or equivalent work experience.
• Minimum 7 years of Commercial Loan operations & servicing with strong managerial experience.
• Experience with loan documentation and servicing system implementations is required.

Responsibilities

• Provide strategic leadership and oversight of the commercial loan servicing portfolio.
• Partner with senior leadership to develop business strategies and growth initiatives.
• Lead, mentor, and develop managers and team members for high performance.
• Establish and analyze KPIs to drive performance and data-driven decisions.
• Collaborate to implement process improvements, automation, and system enhancements.
• Ensure adherence to bank policies, regulatory requirements, and internal controls.
• Manage third-party vendor relationships and contract administration.
• Direct collateral management, loan documentation, and file room operations.
• Lead portfolio acquisitions, M&A integrations, and servicing conversions.

Skills

Change management

Commercial loan ops

Loan documentation

Syndications/Swap

nCino

IBS

Communication

Independent judgment

Team leadership

MS Word/Excel

Education

Bachelor's in Business/Finance

Minimum 7 years experience in Commercial Loan ops & servicing

MBA (preferred)

Tools

IBS

nCino

Job description

Responsibilities include but are not limited to:

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives that support organizational goals and scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture focused on accountability, engagement, talent development, and succession planning.
• Establish, monitor, and analyze key performance indicators, operational metrics, and management reporting to drive performance, identify trends, and support data-driven decision-making.
• Collaborate with business, technology, and operations partners to implement process improvements, automation solutions, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
• Ensure adherence to bank policies, regulatory requirements, and internal control standards while serving as the primary liaison for audits, regulatory examinations, compliance reviews, and remediation activities.
• Partner with Enterprise Risk Management, Compliance, and business stakeholders to identify, assess, and mitigate operational, regulatory, and reputational risks across the servicing organization.
• Oversee critical third-party vendor and service provider relationships, including contract administration, performance management, risk oversight, and continuous evaluation of service delivery.
• Direct collateral management and loan documentation functions, including file room operations and asset pledging activities, ensuring ongoing regulatory compliance and operational integrity.
• Lead strategic initiatives including portfolio acquisitions, mergers and acquisitions integrations, servicing conversions, and complex loan issue resolution in partnership with Credit, Commercial Relationship Management, and other key stakeholders.

Required Skills:

• Strong change management and leadership skills.
• Extensive knowledge of expereience in commercial loan operations, servicing or loan administration.
• Advanced knowledge of commercial loan documentation, syndications, participation, SWAP, SBA and other specialized lending products.
• Experienced with driving and managing servicing system conversions and implementations.
• Proficient with IBS, nCino and other loan systems.
• Strong written and oral communication skills.
• Ability to exercise independent judgment skills to make decisions and solve problems.
• Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.
• Microsoft Word and Excel PC skills at an intermediate level.
• Ability to work in a high-pressure, fast-paced, environment.

Required Experience:

• Bachelors degree in Business Administration, Finance, or a related field (or equivalent work experience) and a minimum of 7 years of Commercial Loan operations & Servicing and loan documentation experience along with strong managerial experience.

Preferred Experience:

• Master's degree in Business Administration, Finance, banking or a related field and 10 years of Commercial Loan Servicing experience.