Assistant Director, Alumni Career Engagement

University of California, Los Angeles; Los Angeles (CA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Pension plan

Retirement savings plans

Hybrid work model

Job summary

University of California, Los Angeles, seeks an Assistant Director to lead the strategy, daily management, and growth of UCLA ONE, our premier networking platform. You will drive engagement across digital communities including LinkedIn, the Alumni Association site, and email channels, partnering with Alumni Career Engagement and other External Affairs teams.

You will develop mentorship programs, improve user experiences, and contribute to storytelling that connects Bruins with real-world career

Qualifications

• Two or more years of experience in marketing, education technology, or career development.
• Experience managing online communities and growing user engagement.
• Experience expanding online communities and improving user experience.
• Strong customer service orientation and ability to respond to inquiries.
• Ability to work with volunteers to build programming and initiatives.
• Proficiency with Canva or Photoshop is preferred.

Responsibilities

• Lead strategy and daily management of UCLA ONE and related digital channels.
• Drive engagement across LinkedIn, alumni site, and email channels.
• Partner with Alumni Career Engagement and External Affairs to improve platforms.
• Develop mentorship programs and programming with volunteers.
• Tell compelling stories about alumni across industries.

Skills

Volunteer management

Online community growth

Customer service

Social media strategy

Project coordination

Cross-team collaboration

Communication

Process improvement

Video editing for social media

Detail-oriented

Education

Bachelor's Degree

Tools

Canva

Photoshop

Microsoft Office

Excel

CRM/Email tools

Job description

Special Instructions to Applicants

A resume, cover letter, and completed application are required to be considered for position.

Please note, this is a hybrid role.

Position Summary

Grow your career and join the UCLA Alumni Career Engagement team! As an Assistant Director, you will expand and showcase your skills as you lead the strategy, daily management, and growth of UCLA ONE – our premier networking platform - and drive engagement across our digital communities, including LinkedIn, social media, the Alumni Association website, and email channels. You will manage projects with a purpose and provide collaborative input to ensure digital experiences expand, enhance and are responsive to the needs of our diverse alumni communities. Partnering with members of the Alumni Career Engagement team and other teams across External Affairs, you will advance our platforms, identify opportunities to improve user experiences, and be part of the vital storytelling of our alumni across industries. As an Assistant Director, your work will help create meaningful mentorship programs and engagement opportunities that connect Bruins for real-world career training and insights. This is a great opportunity to learn how you can make a significant impact while furthering your career and honing your relationship, program and project management skills. As a valued member of our team, you will be given the inspiration and resources to excel while working with us to build a better, brighter future with Bruins leading the way. UCLA is a great place to work, helping you active financial well-being with a pension and other retirement savings plans.

Alumni Affairs is the light that is always on to welcome Bruins back to UCLA. Brighten the bulb with us! Explore more and learn how you can embark on a rewarding career with us.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Two or more years of demonstrated experience working in a volunteer, student, marketing, educational technology, program development, career counseling/career development or related environment. (Required)
• Prior experience and/or ability to manage an online community and platform for growth, and create strategies for continual user acquisition and returning user engagement. (Required)
• Experience with and/or ability to expand online communities, improving user experience, and partner engagement. (Required)
• Demonstrated experience in responding to constituent inquiries and concerns in a customer service-oriented or constituent driven environment. (Required)
• Experience/background in design utilizing Canva/Photoshop or similar applications is highly desired. (Preferred)
• Ability to work with volunteers to build programming and initiatives with demonstrated ability to orient, train, organize and motivate staff and volunteers. (Required)
• Demonstrated ability to maintain systems and processes, troubleshoot technical and customer issues, and have an eye for detail to align platform with UCLA brand, look, and feel. (Required)
• Highly collaborative with demonstrated interpersonal skills to establish, maintain and expand relationships, partnerships and opportunities as well as interact effectively and diplomatically with a wide variety of internal and external constituents. (Required)
• Demonstrated skill in working equally well independently and as part of a large team; ability to follow through on all assignments with minimal direction and to identify opportunities for process improvements; skill in organizing, developing and executing new projects, programs and initiatives. (Required)
• Ability to navigate and utilize social media and digital tools including ability to edit videos for social media; ability to maintain programming in line with social media strategy. (Required)
• Excellent oral and written communication skills. (Required)
• Creative and resourceful with ability to work effectively in a large, complex and dynamic environment. (Required)
• Skill in using judgment in situations requiring independent initiative and tact; ability to handle confidential matters in a discreet and tactful manner. (Required)
• Demonstrated proficiency with Microsoft suite and other software applications; willingness to learn new technologies promptly and efficiently. (Required)
• Ability to manage projects with high volume of data and leveraging tools, such as Excel. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree from an accredited U.S. college or university. (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Ability to work occasional evenings and/or weekends as required for UCLA and Alumni Association events. (Required)

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Alumni%20and%20External%20Relations%20Specialist%202%20(40042272)