ALUMNI EXTERNAL REL SPEC 2

The Regents of the University of California on behalf of their Los Angeles Campus; Los Angeles (CA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Canva/Photoshop access

Job summary

The Regents of the University of California on behalf of their Los Angeles Campus, via UCLA, is seeking an Assistant Director to lead UCLA ONE and expand engagement across digital communities and channels. You will manage strategy, daily operations, and growth of the networking platform, collaborating with External Affairs to improve user experiences and develop mentorship programs for Bruins.

Join a collaborative team driving meaningful connections, leveraging Canva/Photoshop and Excel to

Qualifications

• Two or more years in nonprofit/education tech or related environment.
• Experience managing an online community and platform for growth with user acquisition strategies.
• Experience expanding online communities and improving user experience and partner engagement.
• Responding to constituent inquiries in a customer-service oriented environment.
• Canva/Photoshop experience is highly desired.
• Ability to work with volunteers to build programming and initiatives.
• Maintain systems and processes aligning the platform with UCLA branding.
• Collaborate effectively with diverse teams and external partners.
• Navigate social media and edit videos for social channels.
• Excellent oral and written communication skills.
• Creative, resourceful in a large dynamic environment.
• Discretion handling confidential matters; strong judgment.
• Proficiency with Microsoft Office; willingness to learn new tech.
• Manage projects with high data volumes leveraging Excel.

Responsibilities

• Lead strategy and daily management of UCLA ONE platform.
• Drive engagement across UCLA Alumni digital channels (LinkedIn, social, email).
• Collaborate with External Affairs to improve user experience and platform alignment.
• Develop mentorship programs and engagement opportunities for Bruins.
• Coordinate projects and initiatives with volunteers and teams across departments.

Skills

Online community growth

Social media strategy

Customer service excellence

Project coordination

Content creation

Collaboration

Volunteer management

Education

Bachelor's Degree

Tools

Canva

Photoshop

Excel

Job description

Special Instructions to Applicants

A resume, cover letter, and completed application are required to be considered for position.

Please note, this is a hybrid role.

Position Summary

Grow your career and join the UCLA Alumni Career Engagement team! As an Assistant Director, you will expand and showcase your skills as you lead the strategy, daily management, and growth of UCLA ONE - our premier networking platform - and drive engagement across our digital communities, including LinkedIn, social media, the Alumni Association website, and email channels. You will manage projects with a purpose and provide collaborative input to ensure digital experiences expand, enhance and are responsive to the needs of our diverse alumni communities. Partnering with members of the Alumni Career Engagement team and other teams across External Affairs, you will advance our platforms, identify opportunities to improve user experiences, and be part of the vital storytelling of our alumni across industries. As an Assistant Director, your work will help create meaningful mentorship programs and engagement opportunities that connect Bruins for real-world career training and insights. This is a great opportunity to learn how you can make a significant impact while furthering your career and honing your relationship, program and project management skills. As a valued member of our team, you will be given the inspiration and resources to excel while working with us to build a better, brighter future with Bruins leading the way. UCLA is a great place to work, helping you active financial well-being with a pension and other retirement savings plans.

Alumni Affairs is the light that is always on to welcome Bruins back to UCLA. Brighten the bulb with us! Explore more and learn how you can embark on a rewarding career with us.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Two or more years of demonstrated experience working in a volunteer, student, marketing, educational technology, program development, career counseling/career development or related environment. (Required)


• Prior experience and/or ability to manage an online community and platform for growth, and create strategies for continual user acquisition and returning user engagement. (Required)


• Experience with and/or ability to expand online communities, improving user experience, and partner engagement. (Required)


• Demonstrated experience in responding to constituent inquiries and concerns in a customer service-oriented or constituent driven environment. (Required)


• Experience/background in design utilizing Canva/Photoshop or similar applications is highly desired. (Preferred)


• Ability to work with volunteers to build programming and initiatives with demonstrated ability to orient, train, organize and motivate staff and volunteers. (Required)


• Demonstrated ability to maintain systems and processes, troubleshoot technical and customer issues, and have an eye for detail to align platform with UCLA brand, look, and feel. (Required)


• Highly collaborative with demonstrated interpersonal skills to establish, maintain and expand relationships, partnerships and opportunities as well as interact effectively and diplomatically with a wide variety of internal and external constituents. (Required)


• Demonstrated skill in working equally well independently and as part of a large team; ability to follow through on all assignments with minimal direction and to identify opportunities for process improvements; skill in organizing, developing and executing new projects, programs and initiatives. (Required)


• Ability to navigate and utilize social media and digital tools including ability to edit videos for social media; ability to maintain programming in line with social media strategy. (Required)


• Excellent oral and written communication skills. (Required)


• Creative and resourceful with ability to work effectively in a large, complex and dynamic environment. (Required)


• Skill in using judgment in situations requiring independent initiative and tact; ability to handle confidential matters in a discreet and tactful manner. (Required)


• Demonstrated proficiency with Microsoft suite and other software applications; willingness to learn new technologies promptly and efficiently. (Required)


• Ability to manage projects with high volume of data and leveraging tools, such as Excel. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree from an accredited U.S. college or university. (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.


• Ability to work occasional evenings and/or weekends as required for UCLA and Alumni Association events. (Required)

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

99-Policy Covered