Assistant Director - Administrator on Duty

NYC Health + Hospitals; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

NYC Health + Hospitals McKinney is a Brooklyn-based 320-bed facility delivering short-term rehabilitation and long-term care with high CMS ratings. This role leads Emergency Management during off-hours, coordinates with NYPD/FDNY and internal teams, and resolves complex operational issues to maintain patient care and safety.

The candidate will bring a hospital admin background, data analysis skills, and strong communication.

Qualifications

• Master's or Bachelor's degree in hospital/healthcare administration or related field.
• At least 1 year of administrative experience.
• Equivalent combination of training, education and experience.
• Knowledge of policies and programs for hospital operations; ability to analyze data and suggest actions.

Responsibilities

• Primary operational point person for Emergency Management during non-business hours.
• Interfaces with outside agencies (OME, NYPD, FDNY) and escalates to senior management.
• Resolves operational issues as requested by management.
• Manages staff incidents and implements SOPs with HR and Labor Relations.
• During tours, responds to requests and ensures patient and facility needs are addressed.
• Elevates issues to COO or CEO as appropriate.
• Coordinates with nursing, medical, facilities, security and other departments to resolve issues.
• Acts as incident commander during Emergency Management events until the Command Center is established.
• Performs rounds and reports key operational statistics to senior management.
• Handles grievances and forwards to Social Services and Risk.

Skills

Hospital admin

Data analysis

Policy knowledge

Leadership

Communication

Education

Master's in health admin

Bachelor's degree

Job description

Marketing Statement NYC Health + Hospitals/McKinney is a 320-bed skilled nursing and rehabilitation facility in Brooklyn with a 5-Star CMS Rating in staffing, quality, health inspections, and overall. McKinney provides exceptional short-term rehabilitation and long-term skilled nursing services in a warm and comfortable setting. McKinney residents have 24-hour access to expert care and specialty services including Parkinson’s and Dementia Care, Hospice and Palliative care, IV therapy, wound and tracheostomy care.

Marketing Statement NYC Health + Hospitals/McKinney is a 320-bed skilled nursing and rehabilitation facility in Brooklyn with a 5-Star CMS Rating in staffing, quality, health inspections, and overall. McKinney provides exceptional short-term rehabilitation and long-term skilled nursing services in a warm and comfortable setting. McKinney residents have 24-hour access to expert care and specialty services including Parkinson’s and Dementia Care, Hospice and Palliative care, IV therapy, wound and tracheostomy care. From more than 600 Nursing Homes in New York, McKinney ranks #11 in Newsweek’s Best Nursing Homes in New York 2026; and earned high-performance ratings for Long‑term Care and Short‑term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2026. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

• Primary operational point person for any Emergency Management event during non-business hours.
• Interfaces with outside agencies on behalf of the organization, such as OME, NYPD and FDNY, and escalates to senior management as appropriate.
• Resolves operational issues as requested by management.
• Manages issues related to staff incidents and implements standard operating procedures in consultation with HR, Department Heads and Labor Relations.
• During tour of duty, responds to requests from management staff to resolve issues. This may include but are not limited to: Patient complaints, Facility Issues, staffing issues, Bed assignment issues, Supplies issues, Telecommunication/IT issues.
• Elevates issues to Chief Operating Officer or CEO as appropriate.
• Interfaces with management including nursing, medical staff, facilities, hospital police, environmental services, admitting and other operational areas to resolve issues and solve problems.
• In the event of an Emergency Management event, becomes the incident commander until the Command Center structure is established.
• Performs frequent rounds of facility including units and departments and reports key operational statistics to senior management. Ensure staff, and residents’ needs (supplies, meals, coverage) are addressed.
• Responds to patient and family complaints as requested from staff and/or others, and performs service recovery. Communicates, documents and addresses any grievances and complaints during the tour and forwards them to Social Services, Risk, and appropriate department head(s).
• Interfaces with HP, NYPD and other law enforcement agencies as incidents occur. Elevates issues to senior leadership as needed.
• Provides notification to facility leadership, of high-profile incidents which may attract media attention, by placing facility on media alert.
• Writes AOD report at end of shift for distribution to facility leadership.

Minimum Qualifications

• A Masters degree in Arts or Science with a specialization in hospital administration, health care administration, administrative medicine or in public health when conferred for a program in hospital administration, from an approved college or university; or a Baccalaureate degree; and,
• One (1) year of administrative experience and background; or,
• An equivalent combination of training, education and experience in related fields and educational disciplines; and,
• General knowledge of policies and programs utilized in the operation of a health care facility, ability to assimilate and analyze data, to recommend action based on analytical findings, and to assist in the solution of complex problems in health care administration and management.