Assistant Director, Academic Services

University of Chicago; Chicago (IL); On-site; USD 58,000 - 65,000; Full time

Job summary

The Assistant Director of Academic Services at the University of Chicago Booth School of Business provides academic advising and administrative support for Booth students across Hyde Park and the downtown Chicago campus. This role ensures a successful program experience for all students and includes responsibilities at both campuses.

The position requires strong interpersonal skills, knowledge of graduate degree programs, and the ability to work with faculty and staff to develop advising

Qualifications

• Bachelors degree required or equivalent.
• Masters degree preferred in related field.
• 25 years of higher education academic advising experience recommended.

Responsibilities

• Advise students on curriculum, courses, and degree progression.
• Coordinate with faculty and staff across Hyde Park and downtown Chicago campuses.
• Develop and present advising content for videos, websites, and emails.
• Support online advising tools and curriculum resources.
• Meet regularly with students to discuss academic plans and career goals.
• Assist with disability accommodations and exam proctoring.
• Perform special projects and ensure timely completion of tasks.

Skills

Interpersonal skills

Graduate programs knowledge

Written communication

Verbal communication

Listening skills

Attention to detail

Time management

Problem solving

Education

Bachelors degree

Masters degree

Tools

Data analysis tools

Job description

Department

Booth Faculty Services: Academic Services

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University’s core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Assistant Director of Academic Services has a primary focus of academic advising and administrative support for Booth students. The Assistant Director works directly with students, faculty and staff in Hyde Park and at the downtown Chicago campus. This individual is responsible for ensuring a successful program experience for all students. The Assistant Director has responsibilities at the Hyde Park and downtown Chicago campuses.

This position is not eligible for employer-sponsored employment authorization.

Responsibilities

• Advises students on the curriculum, course selection, and schedule planning; and helps manage career and professional trade-offs throughout their program of study.
• Communicates policies, and administrative and academic requirements, to ensure successful progression to degree completion.
• Advises students in managing personal, professional, and academic challenges that impact academic performance and progress.
• Manages a portfolio of academic support responsibilities and their administrative processes.
• Develops and provides content support for academic advising through videos, websites, and email.
• Supports online advising tools, including the Program of Study Tool, the bidding system, Slate student success, and curriculum web pages.
• Delivers area-specific presentations to current and incoming students.
• Works directly with faculty to develop advising content and course recommendations.
• Liaise between students, faculty, and other Chicago Booth programs, centers, and support units.
• Supports students with disability accommodation, including proctoring exams; and assists with student intake, short-term, and unique disability management.
• Completes special or seasonal projects and performs additional duties as assigned.
• Conducts regular meetings with students to discuss academic programs, choice of major, academic progress and career goals. Facilitates students’ progress towards the degree.
• Advises students with minor academic difficulties and counseling while responding to queries from faculty, staff and parents.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

—

Preferred Qualifications

Education:

• Bachelor’s degree.
• Master’s in academically related field.

Experience:

• Responsible and progressive experience in higher education with a focus in academic advising.

Technical Skills or Knowledge:

• Technical and data analysis skills.

Preferred Competencies

• Strong understanding of graduate degree programs and curricula.
• Proven outstanding interpersonal skills that encourage teamwork, engagement and trust with students, faculty and other Chicago Booth offices required; ability to balance empathy with consistent application of policies/procedures; excellent written, verbal, and listening skills.
• Prioritize and work independently with initiative to meet deadlines and solve problems.
• Excellent attention to detail, strong organization.
• Demonstrate good judgment and work effectively during seasonal high volume.
• Maintain and safeguard student confidentiality.
• Handle multiple detailed tasks/projects simultaneously and meet strict deadlines with frequent interruptions.
• Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty and corporate contacts in a multitude of communication methods, including in person, email, and phone.
• Professional demeanor, including tact, discretion, and a customer service-oriented approach.

Working Conditions

• This position is currently expected to work a minimum three days per week in the office.
• Work on-site during evening and weekend hours, including Saturday rotations and support for evening students as necessary.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

Job Family

Student Affairs & Services

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$58,000.00 - $65,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago’s Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.