Assistant Director Academic and Military Outreach - 2613

University of North Carolina at Pembroke; Pembroke (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

University of North Carolina at Pembroke seeks an Assistant Director for Academic & Military Outreach to lead enrollment services for military-affiliated students at Fort Bragg region. The role coordinates VA benefits processing, transfer assessments, and campus partnerships.

The position reports to the Director of Academic & Military Outreach and requires 3–5 years of related experience, a relevant degree, and a commitment to student success in a military-friendly environment.

Qualifications

• Master's degree or bachelor's degree with 3–5 years in related work.
• Experience with active duty military and veteran students and their families.
• Familiarity with GI Bill benefits.

Responsibilities

• Advise military-affiliated students and connect them to campus resources.
• Serve as School Certifying Official for VA education benefit processing.
• Maintain CRM databases including Banner and VA portals.
• Collaborate with university departments to provide responsive student services.
• Assist with transfer evaluations and admissions for military pathways.
• Develop recruitment materials and social media content.

Skills

Customer service

Military outreach

VA benefits knowledge

CRM proficiency

Education

Master's degree

Bachelor's degree

Tools

Banner

VA Enrollment Manager

DoW tuition portals

Job description

Assistant Director Academic and Military Outreach -2613

Division: Enrollment Management

Department: Academic and Military Outreach

Working Title: Assistant Director Academic and Military Outreach

Vacancy Type: Exempt Professional Staff (EPS)

Min T/E Requirements: Master's degree or bachelor's degree and at least 3-5 years of directly related work experience. Demonstrated experience working with active duty military and veteran students and their family members; familiarity with GI Bill benefits.

FTE: 1

Salary Range:

Hiring Range: Salary commensurate with education and experience

Position #: 2613

FLSA Status: Exempt

Months per Year: 12

Work Schedule:

Work Schedule Type:

Primary Purpose of Organization Unit

The Academic and Military Outreach (AMO) unit advises, supports, and synchronizes efforts for military-affiliated students. AMO works with program directors and coordinators, the admissions office, student accounts, financial aid, and the registrar's office for articulation of all aspects of military education and training requirements that must meet Department of War (DoW), Veterans Administration (VA), and UNC System compliance. AMO ensures effective military and veteran friendly services and an increased campus awareness of the educational challenges and needs of military and veteran students. AMO strategically manages the implementation of a comprehensive program of outreach and service support for our community college partners and distance learning students. The Assistant Director will report to the Director.

Primary Purpose of Position

The Assistant Director will serve as an Enrollment Management liaison for military affiliated and civilian students enrolled through the Fort Bragg campus. In addition to military installation support, the Assistant Director will be required to visit designated recruitment locations within the region. The Assistant Director will advise military-affiliated students and connect them to campus and community resources. The position will function as a School Certifying Official for VA education benefit processing and perform the required duties and responsibilities for campus compliance with federal and state policies. The Assistant Director must use VA benefit certification software along with UNCP student services systems to monitor benefits, enrollment and report appropriate changes, payment reconciliation, and regular file audits.

Job Description

The Assistant Director will provide students with superior customer service as an advocate and advisor throughout the academic cycle. The Assistant Director will support prospective and current students by facilitating hybrid course offerings and testing services for military affiliated and civilian students with access to the Fort Bragg military installation. This position will serve as the UNCP primary point of contact for the processing of military tuition assistance (TA) through three separate service portals (Army IgnitED, Air Force Academic Institution Portal, and the Navy Academic Institution Module). Evening and weekend hours may be required. The Assistant Director will promote and support UNCP Fort Bragg Campus services to include hybrid classes, testing services, Fort Bragg education fairs and Fort Bragg graduation recognition ceremonies. They will provide the initial assessment of student transfers to prepare them for registration. Familiarization with the UNCP degree programs offered online, including prerequisites, courses sequences, as well as drop, add, and withdrawal policies is required. This position will coordinate term schedules with the Director of Academic & Military Outreach, while creating content for social media sites, writing and designing recruitment materials, receiving and advising students about financial aid programs assistance and scholarship opportunities.

The Assistant Director will complete the following general tasks to support students and faculty:

• Maintain and expand knowledge and proficiency with customer relationship management (CRM) databases to include Banner, VA Enrollment Manager, and DoW tuition assistance portals.
• Maintain a positive relationship with the Fort Bragg Education Services Officer (ESO).
• Counsel military-affiliated students on the use of education benefits, and other matters related to their enrollment at UNCP.
• Work collaboratively with other university departments to ensure that military-affiliated student services are delivered with exceptionally responsive and student-focused customer care.
• Evaluate military transfer credit for students and complete unofficial transfer credit evaluations for prospective students.
• Provide admissions assistance to prospective Army Green to Gold Program applicants at Fort Bragg in matriculating to UNCP and completing the Army ROTC program.

Management Preference

Bachelor's degree and at least 3-5 years of directly related work experience, Master's degree preferred. Demonstrated experience working with active duty military and veteran students and their family members; familiarity with GI Bill benefits.

Lic or Certifications Required by Statute or Regulation

N/A

Job Opening Date

10/30/2026

Job Closing Date

Open Until Filled

Yes

Posting Category

Managerial/Non-Teaching Professional

Posting Number

EPA01189

Special Instructions to Applicants

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

Equal Opportunity Employer Statement

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.