Assistant Department Manager

HILLDALE SHOPPING CENTER; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Generous employee discounts

Retirement savings

Job summary

A dynamic shopping destination in Madison, Wisconsin is seeking an Assistant Department Manager to support operations and create an engaging environment. Responsibilities include promoting an inclusive customer experience, leading the salesfloor, and managing daily operations. The ideal candidate has over one year of retail leadership experience, is a fan of the brand, and exhibits flexibility in working hours. The role offers comprehensive perks including medical benefits, retirement savings, and employee discounts.

Qualifications

• 1+ years of retail leadership experience.
• Ability to work flexible hours including nights, weekends, and holidays.
• Anthro brand fan with eagerness to learn and grow.

Responsibilities

• Promote a positive and inclusive environment in the store.
• Lead the salesfloor and engage the team to prioritize customer experience.
• Support daily operating processes like opening/closing, restocking.
• Contribute to an inclusive work environment through active listening.

Skills

Retail leadership experience

Team player

Customer experience focus

Flexibility in working hours

Eagerness to learn

Job description

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

• Customer Experience
  • Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
  • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
  • Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
• Leadership + Team Management
  • Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
  • Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
  • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Visual + Business Operations
  • Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
  • Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
  • Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
• Communication + Relationships
  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Checks in with leadership to maintain communication and teamwork on completing store objectives
  • Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
  • Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Role Qualifications

• Anthro brand fan
• 1+ years of retail leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores