Anthropologie Assistant Department Manager

URBN Urban Outfitters, Inc.; Newton (MA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discounts

PTO

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Newton, MA is seeking an Assistant Department Manager to support service, selling and operations and to foster an engaging store environment aligned with brand initiatives.

You will lead the salesfloor, assist with recruiting/onboarding, coordinate events, and help with opening/closing, shipments and payroll planning to drive the brand's objectives. A successful candidate will have 1+ years of retail leadership experience, be flexible for nights, weekends, and

Qualifications

• Anthro brand affinity is a plus.
• 1+ years of retail leadership experience.
• Ability to work flexible hours including nights, weekends, holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Promotes a positive, inclusive store environment aligned with SPARKED values.
• Leads the salesfloor to prioritize customer experience and store objectives.
• Supports recruiting, onboarding, and building a diverse, engaged team.
• Champions employee development and team-building activities.
• Manages opening/closing procedures and keeps store standards.
• Coordinates shipments, omni fulfillment, and visual standards.
• Provides feedback to leadership to improve scheduling and payroll.
• Communicates with leadership to share customer and staff insights.

Skills

Anthro brand fan

Retail leadership

Team player

Customer service

Job description

Location

This position is located at 220 Boylston St., Newton, Massachusetts, 02467 United States

Role Summary

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

Customer Experience

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community

Leadership + Team Management

• Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Role Qualifications

• Anthro brand fan
• 1+ years of retail leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $24.00/Hr.