Anthropologie Assistant Department Manager

Anthropologie; New York (NY); On-site; USD 57,308,000 - 74,501,000; Full time

Job summary

Anthropologie is seeking an Assistant Department Manager at its New York store located at 75 9th Ave, New York, NY 10011. This role supports service, selling and store operations to create an engaging store environment.

You will lead customer experience initiatives, assist with recruiting and onboarding, and help develop a diverse, engaged team of stylists and sales associates while driving brand engagement and store performance.

Qualifications

• Anthro brand fan.
• At least 1 year of retail leadership experience.
• Team player with collaborative mindset.
• Ability to work nights, weekends and holidays.
• Willingness to learn and grow within the organization.

Responsibilities

• Customer Experience: Acts as brand representative to promote a positive, inclusive store environment.
• Customer Experience: Upholds service culture delivering extraordinary service so customers feel welcome and valued.
• Customer Experience: Supports events to drive brand engagement in the local community.
• Leadership + Team Management: Leads salesfloor and guides team to prioritize customer experience.
• Leadership + Team Management: Participates in recruiting, hiring, onboarding to retain a diverse, engaged team.
• Leadership + Team Management: Uses resources to support employee development and team activities.
• Visual + Business Operations: Supports opening/closing procedures and store standards.
• Visual + Business Operations: Assists with shipment, omni fulfillment, markdowns and stock levels.
• Visual + Business Operations: Provides feedback to optimize scheduling and payroll alignment.
• Communication + Relationships: Promotes an inclusive environment by listening and inviting diverse perspectives.
• Communication + Relationships: Maintains communication with leadership to achieve store objectives.
• Communication + Relationships: Shares store priorities and Brand messages with the team.
• Communication + Relationships: Provides customer and staff insights to Service and Styling Manager.

Skills

Anthro brand fan

1+ years of retail leadership

Team player

Flexibility for nights/weekends/hols

Eagerness to learn and grow

Job description

Location

This position is located at 75 9th Ave, New York, New York, 10011 United States

Role Summary

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

Customer Experience

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community

Leadership + Team Management

• Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Role Qualifications

• Anthro brand fan
• 1+ years of retail leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $26.00 - USD $26.00 /Hr.