Assistant Community Manager - Manhattan, NY (Parc East)

AvalonBay Communities; New York (NY); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential, formed from the merger of AvalonBay Communities and Equity Residential, seeks a property management-oriented professional for our NY operations. You will lead leasing, resident relations, and team training, ensuring compliance and exceptional service across the community.

Responsibilities include overseeing payments and audits, maintaining accurate files, coordinating move-ins, and supporting marketing efforts to drive occupancy.

Qualifications

• Residential property management experience.
• Customer service and sales experience.
• High School diploma or equivalent.
• A valid driver's license with reliable transportation if required for vehicle use.
• Computer literacy and effective communication in English.

Responsibilities

• Lead, mentor, and train in sales, marketing, and customer service to foster a positive work environment.
• Manage financial transactions and maintain resident files for accuracy.
• Use selling techniques and maintain community knowledge to support marketing efforts.
• Explain lease provisions, oversee move-ins, and conduct resident orientations.
• Respond promptly to resident calls and emails and address concerns.

Skills

Customer service

Sales experience

Communication skills

Valid driver’s license

Education

High School diploma or equivalent

Tools

Computer literacy

Job description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing

• Leading, mentoring, and training in sales, marketing, and customer service for a positive work environment
• Managing financial transactions, including payments and audits, for accurate resident file maintenance
• Utilizing effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts.
• Explaining lease provisions, overseeing move-in activities, and conducting orientations for new residents
• Responding promptly to resident calls and emails, proactively address needs, and follow up on concerns
• Maintaining effective communication with maintenance staff, ensuring resident needs are met
• Proactively monitoring property trends for future occupancy needs
• Scheduled Hours: Tuesday-Saturday: 9 AM - 6 PM

What You'll Need To Thrive

• Residential (apartment) property management experience.
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Pay Rate: $30.03-$33.37 Hour

• For hourly roles: Employees are eligible for overtime pay and performance incentives.
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Bonus Qualifications

Residential property management Leasing & Managerial Experience