Assistant Community Manager - DFW

Vidalta Residential; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading residential property management company is seeking an Assistant Community Manager in Dallas, Texas. This role involves overseeing community operations, ensuring financial performance, and elevating resident satisfaction through effective management. Ideal candidates should have property management experience and strong customer service skills, and be able to communicate effectively in both English and Spanish.

Qualifications

• Minimum 2 years’ experience in property management.
• Bilingual (English and Spanish) a plus.
• Familiarity with fair housing laws.

Responsibilities

• Manage lease renewals and minimize vacancy rates.
• Assist in rent collection and financial health maintenance.
• Participate in marketing efforts including showing units.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication

Tools

Onesite

Microsoft Office Suite

Job description

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Job Details: The Assistant Community Manager is responsible for the efficient operation and optimal financial performance of the community under the direction of the Community Manager. The Assistant Community Manager will act as the Community Manager in the absence of the Community Manager.

Description

The Assistant Community Manager is responsible for the efficient operation and optimal financial performance of the community under the direction of the Community Manager. The Assistant Community Manager will act as the Community Manager in the absence of the Community Manager.

Key Responsibilities

• Encouraging lease renewals and negotiating terms to minimize vacancy rates.
• Assist in rent collection and expense control to maintain the financial health of the property.
• Managing delinquent rent collection efforts, which may involve sending notices, coordinating eviction processes, and working with collection agencies if necessary.
• Assist in marketing efforts, including showing vacant units to prospective tenants and answering inquiries.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Have prospects complete application and secure deposit in accordance with Vidalta procedures and Fair Housing requirements.
• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and promptly.
• Ensure all administrative paperwork is accurate, complete, and submitted on time.
• Assist in proper response and handling of all community emergencies with staff, residents, and property within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes).
• Assist in evaluating and recommending changes on rent/pricing strategies and ensure websites and marketing materials are accurate and updated.
• Participate in resident activities for maximum customer satisfaction.
• Foster positive relationships with residents, addressing concerns, and ensuring high satisfaction.
• Ensure timely communication and follow-up for all resident concerns, renewals, and service requests.
• Participate in property inspections to ensure standards regarding grounds, curb appeal, units, safety, cleanliness, and appearance. Implement corrective measures as needed.
• Collaborate with maintenance to address work orders and ensure timely repairs.
• Assist with other tasks as required.
• Follow all Key Performance Indicators, such as occupancy above 95%, net leased above 93%, renewal retention of 50% per month, zero vacancies for 60 days, among others.
• Embrace Vidalta Property Management core principles: Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork, and Results.

Requirements

• Minimum 2 years’ experience in property management required.
• Bilingual (English and Spanish) a plus.
• Experience in collections, sales, and marketing.
• Flexibility to work weekends and varied schedules.
• Exceptional customer service and problem-solving skills.
• Familiarity with fair housing laws and regulations.
• Strong organization skills and excellent communication skills.
• Positive attitude.
• Experience with Onesite (Community Software) and Microsoft Office Suite.

Vidalta Property Management, LLC participates in E-Verify and will provide information to confirm work authorization.