Floater Assistant Community Manager - DFW

Shelby American, Inc.; Lewisville (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to ensure the efficient operation and financial performance of their community. This role involves a variety of responsibilities, including managing lease renewals, rent collection, and tenant relations. The ideal candidate will have a background in property management and demonstrate exceptional customer service skills. You will be part of a dynamic team, working closely with residents to maintain high satisfaction levels while also collaborating with maintenance staff to ensure the property is well-kept. If you are passionate about community management and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Minimum 2 years experience in property management required.
• Exceptional customer service and problem-solving abilities.

Responsibilities

• Assist in rent collection and expense control to maintain financial health.
• Manage delinquent rent collection efforts and assist with legal proceedings.
• Foster positive relationships with residents and ensure satisfaction.

Skills

Customer Service

Problem-Solving

Bilingual (English and Spanish)

Organization Skills

Flexibility

Education

2 years experience in property management

Familiarity with fair housing laws

Tools

Onesite

Microsoft Office Suite

Job description

Description

Job Details:

The Assistant Community Manager is responsible for the efficient operation and optimal financial performance of the community under the direction of the Community Manager. The Assistant Community Manager will act as the Community Manager in the absence of the Community Manager.

Key Responsibilities:

• Encouraging lease renewals and negotiating terms to minimize vacancy rates.
• Assist in rent collection and expense control to maintain the financial health of the property.
• Managing delinquent rent collection efforts, which may involve sending notices, coordinating eviction processes, and working with collection agencies if necessary.
• Assist in marketing efforts, including showing vacant units to prospective tenants and answering inquiries.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Have prospect complete application and secure deposit in accordance with Vidalta procedures and Fair Housing requirements.
• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and on a timely basis.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Assist in proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
• Assist in evaluating and recommending changes on rent/pricing strategies and ensure websites and marketing materials are accurate and updated.
• Participate in resident planned activities for maximum customer satisfaction.
• Foster positive relationships with residents, addressing their concerns, and ensuring a high level of satisfaction.
• Ensure timely communication and follow-up for all resident concerns, renewals, and service requests.
• Participate in property inspections to ensure that the physical aspects of the community will meet or exceed established standards regarding the grounds, curb appeal, market-ready units, risk management/safety requirements, models, cleanliness, and general appearance. Prepare to implement corrective measures as necessary.
• Collaborate with the maintenance team to address work orders and ensure timely repairs and maintenance of the property.
• Assist team with other various tasks as required.
• Follow all Key Performance Indicators, like Occupancy more than 95%, Net Leased more than 93%, Renewal retention per month 50% as a minimum standard, 60 days vacant – ZERO, among others KPIs.
• These KPIs will be subject to change and revision as the market conditions change.
• Embrace Vidalta Property Management core principles and values: Great Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork, and Results.

Requirements

Experience and Education Requirements:

• Minimum 2 years’ experience in property management required.
• Bilingual (English and Spanish) a plus.
• Experience in collections, sales, and marketing.
• Flexibility to work on weekends and accommodate varied schedules.
• Exceptional customer service and problem-solving abilities.
• Familiarity with fair housing laws and regulations.
• Strong organization skills and excellent verbal and written communication skills.
• Must possess a consistently positive attitude.
• Experience with Onesite (Community Software System) and Microsoft Office Suite including Word, Excel, and Outlook.