Assistant Community Manager-Charter Landing

RiseMe; Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Arnold Grounds Apartment Management is seeking an Assistant Community Manager for a 109‑unit apartment community in Kansas City, MO. You will assist with rentals, move-ins, renewals, and resident relations while ensuring courteous service.

Report to the Community Manager and collaborate with the Regional Manager as needed. A High School diploma or GED and prior customer service or sales experience are required; HUD/LIHTC familiarity is a plus.

Qualifications

• High School diploma or GED required; additional experience considered.
• Excellent interpersonal and communication skills with diverse residents.
• Proficiency in customer service and sales; ability to respond professionally to inquiries.

Responsibilities

• Assist the Community Manager in maintaining occupancy at the 109‑unit community.
• Help rent apartments, conduct tours, manage wait list, verify documents and process applications.
• Handle move-ins, lease paperwork, and addenda in accordance with procedures.
• Maintain resident records, update payments, and respond to inquiries and notices.
• Ensure compliance with Fair Housing laws and company policies; assist with training and reporting.

Skills

Communication

Customer service

Sales

Interpersonal skills

Education

High School diploma/GED

Job description

Arnold Grounds Apartment Management is currently seeking an Assistant Community manager for 109-unit multifamily community located in Kansas City, MOResponsible for performing all activities related to apartment rentals, resident move-ins, and lease renewals including completion of all required administrative paperwork. You will perform tasks related to the overall community and resident retention. The Assistant Community Manager provides excellent customer service by responding to resident inquiries and concerns. This position reports directly to the Community Manager and may also receive direction from the Regional Property Manager and has no subordinates.

Essential Job Functions

• Assists the community manager in maintaining occupancy levels at the affordable living community.
• Assists the Community Managers with renting the apartments to meet or beat the occupancy goals. This includes, but is not limited to conducting tours, maintaining the wait list, gathering required verifications, and processing new applications.
• Familiar with HUD and LIHTC regulations.
• Obtains appropriate signatures and documentation related to the move in.
• Prepares move-in packets.
• Assists with incoming/outgoing calls as needed.
• Provides tours perform interviews and respond to mailings and phone calls.
• Complete all move-in paperwork including the lease and accompanying addendums in accordance with onsite procedures.
• Reviews resident notices to vacate and advises residents of their responsibilities.
• Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
• Complies with the company policies and procedures. Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state and local laws. Maintain documentation verifying compliance.
• Adheres to all company and site policies and procedures according to the employee handbook, and Arnold Grounds safety policies.
• Updates residents' records as necessary
• Assists in maintain the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
• Participates in all mandatory training programs.

Responsible for reporting to work on time as scheduled and complying with the dress code.

Minimum Knowledge, Skills, and Abilities Required

• Ability to communicate and maintain good relationships with office employees. Residents and site employees.
• Excellent interpersonal skills and the ability to interact effectively with persons of diverse social, cultural and ethnic backgrounds.
• Proficiency in customer service and sales
• Good verbal communication skills.

Education and Experience Required

• High School diploma, GED. Or additional equivalent experience.
• Prior experience in customer service or sales position.

Physical Demands and Working Conditions

The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision ability required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee normally works primarily in a temperature-controlled indoor environment but may occasionally work in an outdoor environment exposed to adverse weather conditions. The noise level in the work environment is low to moderate.

Arnold Grounds does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.