Assistant Community Manager-Blvd/Neal Terrace

Arnold Grounds Property Management; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Holidays

Professional development

Collaborative work environment

Job summary

Arnold Grounds Apartment Management is seeking an Assistant Community Manager for Blvd/Neal Terrace Apartments in Cleveland, Ohio. The role focuses on affordable multifamily housing operations, resident relations, leasing, and compliance with HUD/LIHTC programs.

The ideal candidate will have 2–3 years of experience, strong customer service, and proficiency with property management software such as Yardi or RealPage.

Qualifications

• Minimum 2-3 years of experience in multifamily property management.
• Affordable housing experience with HUD Project-Based Section 8 and/or LIHTC programs strongly preferred.
• Knowledge of annual recertifications, interim certifications, income verification, and tenant eligibility requirements.
• Experience with property management software such as Yardi, RealPage, or similar systems preferred.
• Strong leasing procedures, rent collections, resident relations, and Fair Housing compliance.

Responsibilities

• Assist the Community Manager with daily property operations, administrative duties, and resident relations.
• Process rental applications, verify eligibility, and maintain accurate applicant and resident files.
• Assist with annual and interim recertifications in accordance with HUD, LIHTC, and other affordable housing program requirements.
• Maintain accurate resident records and ensure compliance with company policies and regulatory requirements.
• Collect rent payments, monitor delinquent accounts, and assist with collection efforts.
• Prepare and distribute resident notices, lease renewals, and other required correspondence.
• Assist with leasing activities, apartment showings, move-ins, and occupancy reporting.
• Respond professionally to resident concerns, complaints, and maintenance requests.
• Coordinate with maintenance personnel regarding work orders and turnovers.
• Prepare monthly property reports, financial documentation, and compliance reports.
• Maintain organized files and ensure timely completion of required certifications and documentation.
• Support property inspections, audits, and regulatory compliance reviews.
• Perform Community Manager responsibilities when assigned or during the manager's absence.

Skills

Multifamily property management

HUD Project-Based Section 8

LIHTC

Yardi

RealPage

Leasing procedures

Fair Housing

Customer service

Organizational skills

Communication skills

Tools

Yardi

RealPage

Microsoft Office

Job description

Blvd/Neal Terrace Apartments | Cleveland, Ohio

Company: Arnold Grounds Apartment Management
Position: Assistant Community Manager
Location: Blvd/Neal Terrace Apartments - Cleveland, OH
Employment Type: Full-Time

Position Overview

Arnold Grounds Apartment Management is seeking a highly motivated, organized, and experienced Assistant Community Manager to join our team at Blvd/Neal Terrace Apartments in Cleveland, Ohio.

The ideal candidate will have a strong background in affordable multifamily housing, excellent customer service skills, and experience with property management operations, resident relations, leasing, and affordable housing compliance.

The Assistant Community Manager will work closely with the Community Manager to ensure efficient daily operations, maintain accurate resident records, support occupancy goals, and ensure compliance with applicable housing regulations.

Key Responsibilities

• Assist the Community Manager with daily property operations, administrative duties, and resident relations.




• Process rental applications, verify eligibility, and maintain accurate applicant and resident files.




• Assist with annual and interim recertifications in accordance with applicable HUD, LIHTC, and other affordable housing program requirements.




• Maintain accurate resident records and ensure compliance with company policies and regulatory requirements.




• Collect rent payments, monitor delinquent accounts, and assist with collection efforts.




• Prepare and distribute resident notices, lease renewals, and other required correspondence.




• Assist with leasing activities, apartment showings, move-ins, move-outs, and occupancy reporting.




• Respond professionally to resident concerns, complaints, and maintenance requests.




• Coordinate with maintenance personnel regarding work orders, apartment turnovers, and resident service needs.




• Assist with preparing monthly property reports, financial documentation, and compliance reports.




• Maintain organized files and ensure timely completion of required certifications and documentation.




• Support property inspections, audits, and regulatory compliance reviews.




• Perform Community Manager responsibilities when assigned or during the manager's absence.

Qualifications and Requirements

• Minimum 2-3 years of experience in multifamily property management preferred.




• Affordable housing experience with HUD Project-Based Section 8 and/or Low-Income Housing Tax Credit (LIHTC) programs strongly preferred.




• Knowledge of annual recertifications, interim certifications, income verification, and tenant eligibility requirements.




• Experience with property management software such as Yardi, RealPage, or similar systems preferred.




• Strong understanding of leasing procedures, rent collections, resident relations, and Fair Housing requirements.




• Excellent written and verbal communication skills.




• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.




• Proficiency in Microsoft Office, including Word, Excel, and Outlook.




• Ability to work independently while maintaining a positive, team-oriented attitude.




• Strong attention to detail and accuracy when handling resident files and compliance documentation.




• Professional demeanor and commitment to providing exceptional customer service.

What We Offer

• Competitive compensation based on experience and qualifications.




• Medical, dental, and vision insurance options.




• Paid time off and company-recognized holidays.




• Opportunities for career advancement and professional development.




• Supportive leadership and a collaborative work environment.

Arnold Grounds Apartment Management is an Equal Opportunity Employer. We are committed to maintaining a workplace that values professionalism, diversity, and equal employment opportunities for all qualified applicants.