Assistant Community Manager - Ascend Brightleaf

greystar; Durham (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Greystar is seeking an Assistant Community Manager for Ascend Brightleaf in Durham, NC. You will support the Community Manager by handling financial operations, rent collection, invoicing, and reporting to ensure smooth daily management of the 336-unit garden-style community.

The role requires 1–3 years in residence life or property management, a bachelor’s degree preferred, and proficiency with property management software such as Yardi or OneSite to maintain accurate records and drive

Qualifications

• Bachelor's degree in Business Management, Communications, or related field preferred.
• 1-3 years minimum of relevant experience in residence life and/or property management.
• Strong customer service and communication skills.

Responsibilities

• Collects and posts rent, fees, and other payments; prepares daily deposits and bank reconciliations.
• Uses property management software (Yardi/OneSite) to record transactions and maintain data integrity.
• Reviews resident accounts for unpaid/late fees and pursues delinquency collection per lease terms.
• Reviews vendor invoices, coordinates approvals, codes charges, and communicates with stakeholders.
• Supports evictions procedures and move-outs per policy and legal requirements.
• Promotes resident satisfaction by addressing complaints and service requests promptly.

Skills

Financial accounting

Rent collection

Bank reconciliations

Vendor management

Property management software

Education

Bachelor's degree in Business Management or related field

Tools

Yardi

OneSite

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

JOB DESCRIPTION

Property Name: Ascend Brightleaf

Location: Durham, NC

Property Type: Garden

Stage: Lease Up

Unit Count: 336

Schedule: Monday-Friday + rotating weekends

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed.
• May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
• For California Only: The Assistant Community Manager or Leasing Manager must review all completed move in files prior to submission to the Community Manager for review and approval.

BASIC KNOWLEDGE & QUALIFICATIONS

Bachelor's degree in Business Management, Communications, or related field from an accredited college or university is preferred.

1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the w