Assistant Community Manager (Affordable Housing)

pratumco; Raleigh (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

2 weeks vacation

11 paid holidays

Health benefits

Bonus opportunities

Job summary

Pratum Companies is seeking an Assistant Community Manager in Raleigh, NC to assist the Community Manager with property operations, policy compliance, and team oversight. The role requires knowledge of Section 8 recertification, HUD rules, and strong tenant relations.

Responsibilities include managing recertifications, rent collections, inspections, and lease administration, while maintaining accurate records and KPI reporting.

Qualifications

• Residential property management experience is required.
• Knowledge of recertification and Section 8 compliance.
• HUD rules and regulations familiarity.
• COS or TCS certification or equivalent.
• Experience with rent collections and daily deposits.
• Strong customer service and communication skills.
• Accounts receivable experience required.
• Proficiency in Word, Excel, Outlook, and OneSite/Yardi.

Responsibilities

• Assist with affordable housing recertification and compliance.
• Maintain property waiting list and tenant files.
• Foster positive relationships with tenants and prospects.
• Coordinate on-site data collection and resident information processing.
• Schedule recertification interviews and inspections.
• Ensure accurate income, asset, and rent calculations.
• Investigate and resolve complaints and violations.
• Support leasing, rent collection and resident services operations.
• Prepare and execute legally compliant lease agreements.
• Oversee financial procedures including payments and defaults.

Skills

Property management

Communication skills

Customer service

Detail oriented

Office software

Education

High school diploma or GED

Tools

OneSite/Yardi

Microsoft Office

G/L posting

Job description

Assistant Community Manager

This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the team, and maintain community compliance with all policies, procedures, and internal quality control standards.

Essential Duties

• Assist with the management of the affordable housingrecertification process and compliance.
• Maintain property waiting list
• Building positive relationships with prospective and current tenants
• Building positive relationships with prospective and current tenants
• Coordinate on-site data collections and processing of resident information
• Schedule resident recertification interviews and coordinate the apartment inspections
• Ensure proper calculation of income, assets, rent levels, etc.
• Investigates and helps resolve complaints, disturbances and violations
• Maintain resident files in accordance with company policy & regulatory agency policy
• Assist with task associated with the operation of the property: leasing, rent collections, resident services and maintenance
• Preparing and executing detailed and legally compliant lease agreements
• Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
• Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution

Job Requirements

• Previous Property Management Experience – REQUIRED
• Working knowledge of recertification and compliance of the section 8 process
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
• COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience
• Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
• Outstanding customer service skills
• Exceptional verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet

Education

High school or GED. Thisposition requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Minimum of basic knowledge of computers
• Ability to use Outlook and OneSite/Yardi
• Intermediate knowledge of Microsoft Suites
• Minimum of basic Internet knowledge

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

This role is non-exempt and has an anticipated pay of $20 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.

Full-time positions (30+ hours/week) are eligible for

• 2 weeks paid vacation
• 11 paid holidays
• health & welfare benefits as outlined on the Company’s website
• discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors

To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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