Assistant Community Manager - Affordable Housing

Fairsteadescllc; Florence (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous employer contribution for Medical Insurance

Employer paid Vision Plans

Company Matched 401(k) Retirement Plan

12 paid Holidays

15 days of PTO

7 Sick days

Employer paid Life Insurance

Flexible Spending Account

Nationwide Pet Insurance

Disability Insurance

Laser Correction Discount

Employee Discounts on appliances

Job summary

Fairsteadescllc in Florence, Alabama is looking for an Assistant Property Manager to oversee daily operations across three properties. Responsibilities include ensuring tenant satisfaction, compliance with HUD guidelines, and managing administrative tasks.

The ideal candidate will have two years of experience in affordable housing and strong communication skills. Benefits include medical insurance, 401(k) matching, PTO, and more.

Qualifications

• Two years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist Property Manager to ensure compliance in all aspects of the HUD Handbook.
• Promotes resident satisfaction and retention by responding to complaints and requests promptly.
• Assists in the preparation of the property for various reviews and recertification.

Skills

Customer Service

Communication Skills

Yardi

EIV

Microsoft Office Suite

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations.

This role will be supporting 3 properties in Florence Area: Heatherwood Apartments, Weeden Heights Apartments, and Mars Hill Manor Apartments.

RESPONSIBILITIES

• Assists Property Manager to ensure compliance in all aspects of the HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non‑compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly, taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Assists tenants with requests, questions, problems, and complaints.
• Alerts staff of move ins, move outs, and any emergencies.
• Provides excellent customer service and displays a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversees the lease renewal program for appropriate retention rate.
• Works within the house legal team to track status of rent payments.
• Oversees accounting transactions and ensures all rents are collected, posted, and deposited daily.
• Creates purchase orders in Yardi.
• Answers phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Performs or assists with any operations as required to maintain workflow and meet schedules.
• Performs other duties as needed.

BENEFITS

• Generous employer contribution for Medical Insurance through Meritain Health
• Employer paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.