Assistant Community Manager

Middleburg Communities; Wilmington (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Middleburg Communities is seeking an experienced Assistant Community Manager to elevate resident service and support operations across leasing, collections, and financial reporting. The role includes collaborating with the Community Manager in daily activities, ensuring timely rent collection and occupancy goals, and maintaining a positive environment for team members and residents.

You will help manage administrative functions, prepare reports, and coordinate marketing and customer service

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Experience in property management, hospitality, or retail is desirable.
• Proficient in Windows and property management software (OneSite preferred).
• Strong communication skills and knowledge of landlord-tenant laws.

Responsibilities

• Input and manage OneSite data; support rent collection and delinquency control.
• Assist in achieving revenue goals and occupancy targets; monitor financials.
• Handle administrative tasks including payroll reporting and reporting docs.
• Support leasing activities, show units, prepare lease documents, and renewals.
• Assist in resident events, communications, and community relations.
• Provide backup for Community Manager and respond to emergencies as needed.

Skills

Customer service

Communication

Leasing knowledge

Team collaboration

Administrative skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

OneSite

Windows/PC skills

Job description

Brief Description

Middleburg is seeking an experienced Assistant Community Manager to enhance resident customer service and assists in managing the community operations, leasing process, collections, financial reporting, communications of the community and to act in that capacity in the absence of the Community Manager.

Brief Description

Middleburg is seeking an experienced Assistant Community Manager to enhance resident customer service and assists in managing the community operations, leasing process, collections, financial reporting, communications of the community and to act in that capacity in the absence of the Community Manager.

If you are passionate about apartment living, establishing a positive working environment for team members, creating experiences for our residents, and leading by example you should consider a career with Middleburg. We are looking for the best in the industry, those that genuinely wish to excel in their career. Come join a team where you have unlimited growth potential and career advancement.

Position Overview:

Financial/Administrative:

• Responsible for OneSite input and achieving financial objectives through timely rent collection, managing delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary.
• Assist in meeting revenue goals, through maintaining or exceeding occupancy budgeted, ancillary income, market incentives, resident retention, and monitoring property’s financial performance as it compares to the annual operating budget.
• Responsible for all administrative functions; accuracy and timely preparation of OneSite reporting documentation including A/R, A/P and monthly variance reports.
• Responsible for maintaining accurate payroll reporting including timecard edits and bonus preparation.
• Available for emergencies, on-call duties, resident & community affiliated functions, and weekends.
• Advise Community Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset.

Marketing & Customer Service:

• Establish, monitor, and track performance of leasing team members; input daily traffic numbers, maintain closing ratio of 33%, perform at 85%+ on shopping reports, verify leasing team’s understanding of rental policies and goals.
• Assist with leasing job duties, including touring prospective residents and preparation of all lease agreements and documents, as directed to meet business need.
• Manage renewals; track lease expirations, prepare lease expiration letters and renewal leases.
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly.
• Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property specific guidelines in occupancy standards.
• Assist in monitoring service operations to ensure vacant apartments are in market ready condition within company approved standard downtime.
• Assist in planning and preparation of resident functions and community newsletter.
• Daily property walks to ensure standards are met per the RPM Inspection Report for curb appeal, condition, and safety making appropriate recommendations for improvement. Additionally, walk the tour route, inspect market readies & model each morning.
• Ensure excellent customer service by answering the phone within company approved number of rings, provide same day or maximum 24 hour follow up and always display a courteous and professional attitude toward all customers.

People Development:

• Assist Community Manager in recruiting and team member selection.
• Assist Community Manager in training, coaching, and mentoring team members; ensure team members adhere to company policies and procedures.
• Provide ongoing feedback to team members. Assist Community Manager in evaluating team members and taking corrective action as necessary according to company policy.
• Lead by example. Take accountability for your actions on the property.
• Perform other duties as required.

Physical Requirements:

• This position primarily performs office work and requires use of telephones and computers.
• Must be able to walk apartments and grounds including steps.
• Occasionally requires lifting 20 pounds or less.
• May require driving of golf carts.

Requirements

• A high school diploma or equivalent with 2 years of Assistant Manager experience is required; Bachelor’s degree is preferred.
• 2+ years of experience in the property management, hospitality, or retail industries.
• Proficient computer skills in a Windows environment, including property management software (OneSite preferred), and computerized accounting experience.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Excellent communication skills, both verbal and written.
• The normal work schedule is a Monday - Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property).

Desired Knowledge and Experience-

• A high school diploma or equivalent with 2 years of Assistant Manager experience is required; Bachelor’s degree is preferred.
• 2+ years of experience in the property management, hospitality, or retail industries.
• Proficient computer skills in a Windows environment, including property management software (OneSite preferred), and computerized accounting experience.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Excellent communication skills, both verbal and written.

Physical Requirements-

• This position primarily performs office work and requires use of telephones and computers.
• Must be able to walk apartments and grounds including steps.
• Occasionally requires lifting 20 pounds or less.
• May require driving golf carts.

Summary

What we can offer you-

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Who is Middleburg Communities?

At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.
Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.
https://middleburg.com/
Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.