Assistant Community Manager

KETTLER; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

KETTLER is seeking an Assistant Community Manager for its Verge apartment community in Washington, DC. This role focuses on providing exceptional customer service, managing property operations, supporting financial objectives, and contributing to resident satisfaction in a vibrant community environment.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Strong financial analysis, budgeting, and P&L management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage property operations and leasing for a 400-unit property.
• Support financial operations and achieve budgeted NOI.
• Provide excellent customer service to residents and prospects.

Skills

Customer Service

Financial Analysis

Communication

Budgeting

Education

Bachelor's Degree in a related field

Tools

Microsoft Office Suite

Property Management software

Job description

KETTLER currently has an opening for a n Assistant Community Manager at Verge, an apartment community located in Washington, DC.

The Assistant Community Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.
  
  

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate segment is preferred.
• Extensive knowledge of Property Management software programs.
• If in New Jersey, must obtain Real Estate License within 120 days of the hire date.