Assistant Community Manager

Associations, Inc.; Bedford (NH); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading community management company is seeking an Assistant Community Manager in Bedford, NH. The role supports the Community Manager in daily operations, compliance checks, budget management, and communication with homeowners. Ideal candidates will have experience in community association management, strong customer service skills, and proficiency in Microsoft Office. Join our team and help create vibrant communities for residents.

Qualifications

• 2+ years of community association or administrative experience.
• Effective project management skills and ability to handle multiple projects.
• Excellent communication skills and conflict resolution techniques.

Responsibilities

• Assist Community Manager with office and administrative functions.
• Walk and inspect property to ensure maintenance and compliance.
• Manage vendor relationships and coordinate maintenance work.

Skills

Customer service

Project management

Communication

Tools

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Assistant Community Manager is the liaison among the Community Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the Community Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Assist Community Manager with implementation of Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Assist in creating and managing the budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Requirements

• 2+ years of community association experience or administrative experience in a corporate environment.
• Customer service driven and team oriented.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook).

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.