Assistant Community Manager

Northland; Waco (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in real estate is seeking an Assistant Community Manager to enhance community operations. This role involves supporting the Community Manager, ensuring compliance with policies, and overseeing staff in their absence. The ideal candidate will possess strong customer service and communication skills, with a background in sales or property management. Join a dynamic team dedicated to providing residents with an exceptional living experience, while enjoying a competitive bonus structure and generous benefits. This is an exciting opportunity to grow within a supportive environment.

Benefits

Competitive Bonus Structure

401(k) + Company Match

Generous PTO

Employee Apartment Discounts

Employee Assistance Program

Educational & Vocational Assistance

Qualifications

• 2+ years in a sales or customer-facing role, preferably in hospitality or property management.
• Ability to multitask and manage time effectively under deadlines.

Responsibilities

• Support Community Manager with day-to-day operations and compliance.
• Oversee rent collection and delinquency management.

Skills

Customer Service

Sales Experience

Time Management

Team Leadership

Communication Skills

Job description

Northland is a privately held real estate private equity firm with core competencies in the acquisition, development, management, and long-term ownership of multifamily and mixed-use real estate throughout the United States.

About the Community: The Legend is a 300-unit modern community in Waco, TX. Residents at The Legend get exclusive access to many amenities, such as a 24-hour fitness center, indoor lounge area with a demonstration kitchen, and a resort-style swimming pool.

About the Role: Northland is seeking an Assistant Community Manager to support the Community Manager with day-to-day operations at the community. The Assistant Manager monitors and enforces compliance with all company policies and procedures, assists with the supervision of leasing and maintenance staff in the absence of the manager, and oversees rent collection and delinquency. In collaboration with the Community Manager, the Assistant Manager will also be responsible for profitability, cost control, and maintaining the operating budget.

Northland's management team always maintains the highest level of professionalism and customer service when working with our residents, vendors, and guests. As part of our promise to deliver a top-tier experience to our residents, the Assistant Community Manager will be expected to proactively manage any concerns escalated to management as we strive to provide the best living experience at our communities.

Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• At least two years of experience in a sales or customer-facing role is required. Hospitality or property management experience is strongly preferred.
• The ability to multitask and manage time effectively while adhering to certain deadlines.
• Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.
• Previous experience leading a team or others is preferred.

Benefits Highlights:

• Competitive Bonus Structure
• 401(k) + Company Match
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Employee Assistance Program
• Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.