Assistant Community Manager
GoldOller Real Estate Investments
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Benefits offered by this job
Job summary
GoldOller Real Estate Investments in Towson, MD seeks an Assistant Community Manager to support the Community Manager and ensure the property's financial and operational success. This on-site role focuses on delivering exceptional service, driving occupancy, and maintaining professional standards across the team.
You'll oversee rent collection, leasing activities, and marketing support, coach and develop staff, and ensure compliance with leases and Fair Housing policies.
Qualifications
- Minimum 2 years of multifamily property management experience.
- Strong sales, customer service, and communication skills.
- Knowledge of property management operations and Fair Housing.
- Proficiency in Microsoft Office; RealPage/OneSite experience preferred.
Responsibilities
- Oversee rent collection and manage lease violations.
- Leasing of available apartment homes and support marketing.
- Drive resident retention and ensure a welcoming environment.
- Develop and implement action plans to improve performance.
- Communicate progress to Community Manager and take corrective steps.
- Assist the Community Manager in coaching, developing, and leading the leasing team.
Skills
Education
Tools
Job description
At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up.
GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets.
GoldOller is always looking for talent to join our team. This posting is designed to build a pipeline of qualified candidates for current and future opportunities throughout our portfolio. While there may not be an immediate opening in every location, applicants will be considered as positions become available.
This position plays a key role in supporting the Community Manager to ensure the operational and financial success of the residential community. In the absence of the Community Manager, the Assistant Community Manager must confidently and competently assume full responsibility for the property’s operations, ensuring consistency, continuity, and exceptional service. This position is committed to delivering the Gold Standard of Service by providing outstanding customer experiences, maintaining a high level of professionalism, and fostering strong resident satisfaction.
This position has the potential to earn both commissions and bonuses exceeding $1,000 per month.
- Oversee rent collection processes and manage lease violations.
- Leasing available apartment homes and supporting marketing and outreach initiatives.
- Drive resident retention and ensure the community presents a polished, welcoming environment.
- Develop and implement action plans to correct performance gaps.
- Communicate progress and solutions to the Community Manager and take decisive steps to correct performance gaps.
- Assist the Community Manager in coaching, developing, and leading the team, with an emphasis on personal and professional growth.
- Maintain bad debt under 2% monthly.
- Collect, post, and track all revenue (rent, fees, deposits).
- Manage delinquent accounts, collections, and eviction processes per policy.
- Complete move‑in/move‑out inspections and Final Account Statements.
- Monitor additional income, petty cash, and monthly budget goals.
- Ensure accurate, timely data entry and required reports.
- Support occupancy, retention, and rental rate goals.
- Serve as a professional representative of the property and GoldOller.
- Conduct weekly team meetings and support the Community Manager on key initiatives.
- Enforce leases, Fair Housing, safety standards, and local regulations.
- Maintain an organized, guest‑ready leasing office.
- Attend required trainings and meetings; complete all checklists.
- Use company equipment responsibly and follow all operational procedures.
- Assist in supervising, coaching, and motivating the leasing team.
- Support with interviewing, onboarding, training, and performance feedback.
- Promote a positive, team‑oriented work culture and strong employee relations.
- Ensure timely completion of training for yourself and your team.
- Achieve at least a 25% closing ratio and maintain strong shopping report scores.
- Meet occupancy goals through proactive lead management and team coaching.
- Conduct daily property walks to ensure the readiness of tour paths and vacant units.
- Ensure exceptional move‑in experiences and consistent follow‑up with prospects.
- Manage CRM activity; respond to leads and reviews within company timeframes.
- Complete leases, renewals, and all required addendums accurately.
- Monitor advertising sources and assist with social media engagement.
- Address resident concerns professionally and promptly.
- Regularly walk the community and inspect vacant units.
- Assist with oversight of grounds, common areas, and cleanliness standards.
- Log and track service requests, dispatch maintenance promptly, and complete quality check calls.
- Support move‑ins, move‑outs, renewal outreach, and retention goals (60%+).
- Maintain professional communication through notices, follow‑ups, and resident updates.
- Help plan and participate in resident events and community‑building activities.
- Assist in conflict resolution, grievance avoidance, and court-related documentation when needed.
- Strong sales, customer service, and communication skills.
- Knowledge of property management operations and Fair Housing.
- Proficient in Microsoft Office; RealPage/OneSite experience preferred.
- Excellent multitasking, organization, and conflict‑resolution abilities.
- Ability to build positive relationships with residents, vendors, and team members.
- High school diploma/GED required.
- Minimum 2 years of multifamily property management experience.
- Valid driver’s license and reliable personal vehicle.
- Ability to lift up to 40 lbs.
- NALP certification a plus.
- Weekend availability (one per month) and occasional travel as needed.
- Ability to follow all company health and safety protocols.
- 12 Paid Holidays
- Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
- A Celebrate YOU Day (to use at your leisure for any special occasion)
- Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
- Company‑Paid Health Reimbursement Account
- Paid Maternity Leave
- Company‑Paid Life Insurance
- Company‑Matched 401(k) Retirement Savings Plan
- Complimentary access to GoldOller property amenities – including pools, fitness centers, wellness classes, and more!
- Company‑Paid Certifications & Licensing
- …and so much more!
Equal Opportunity Employer
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