Assistant Community Manager

Franklin Group; Suitland (MD); On-site; USD 38,000 - 60,000; Full time

Job summary

Franklin Group is seeking an Assistant Community Manager with LIHTC experience to support the Community Manager in daily operations. The role involves leasing, reporting, and on-site office management to ensure marketability and resident satisfaction.

Responsibilities include post rents, basic bookkeeping, coordinating leasing staff, and implementing resident retention activities. The position requires LIHTC experience and adherence to Fair Housing standards, with a non-exempt hourly status.

Qualifications

• LIHTC experience required.
• Fair Housing knowledge and certification as required.
• Strong leasing, administrative and customer service skills.

Responsibilities

• Post rent to MRI and perform bookkeeping functions as needed.
• Assist Community Manager with leasing, orientation, training and scheduling.
• Inspect units and maintain on-site office organization and files.
• Maintain professional appearance and respond promptly to resident requests.
• Help implement resident retention programs and events.

Skills

LIHTC experience

Leasing knowledge

Bookkeeping

Customer service

Education

High school diploma or GED

Job description

Job Title:

Assistant Community Manager - LIHTC experience required!

Supervisor:

Community Manager

FLSA Status:

Non-exempt (Hourly)

JOB SUMMARY:

Responsible for ensuring the efficient operation of the community under the direction of the Community Manager. Able to assume responsibility for the community in the Community Manager’s absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Efficient and timely reporting, maintenance and submission of all administrative forms, files and reports. Post rent to MRI. Perform bookkeeping functions as necessary.
• Assisting the Community Manager in subsequent orientation, training and scheduling of all leasing and office personnel.
• Inspect model, office, and vacant units as necessary to ensure marketability. Ensure on-site office is organized and files are maintained as required. Inspect all make-readies.
• Need to have an awareness of the “curb appeal” of the community.
• Shop competition regularly and have knowledge of their pricing, policies, lease terms, community terms, etc.
• Lease to qualified prospects by showing available apartments. Assist with the lease renewal program with initial contact and follow-up on residents.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Responsible for ensuring a professional appearance and behavior for oneself and all personnel at all times.
• Thorough knowledge of leasing techniques and sales methods as outlined in the Leasing & Marketing Manual. Fully informed of current rental rates, sizes, locations and all amenities of community.
• Knowledge of Fair Housing Standards
• Thorough knowledge of company policies and procedures.
• Responsible for ensuring efficient and courteous response to all resident requests.
• Assisting the Community Manager in designing and implementing a resident retention program, i.e., a newsletter or social activities.
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community.
• Operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

SUPERVISORY RESPONSIBILITIES

Only in place of the Community Manager’s absence.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. LIHTC EXPERIENCE REQUIRED.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, residents/clients and other team members of The Franklin Johnston Group/FJ Community Payroll.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

TRAINING, CERTIFICATES, LICENSES AND DESIGNATIONS

Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Fair Housing Certification is required within 1 day of hire.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member frequently is required to stand, walk, sit, and reach with hands and arms. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and smell. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

CORPORATE INTEGRITY

All team members in all positions are expected to act professionally at all times, including but not limited to treating others with respect, valuating diversity, supporting team/community goals, following company policies and procedures and fostering company core values.

Franklin Group is an Equal Opportunity Employer.