Assistant Community Manager

Associated Asset Management (AAM), LLC; Scottsdale (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to support management in a dynamic community environment. This role involves providing essential administrative support, maintaining community records, and ensuring compliance with management laws. The ideal candidate will excel in multitasking, possess excellent communication skills, and thrive in a fast-paced setting. Join a forward-thinking team where your contributions will enhance community living and foster positive relationships among residents and board members. If you are detail-oriented and passionate about customer service, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in an administrative/customer service role.
• Strong communication and organizational skills are essential.

Responsibilities

• Provides administrative support to the General Manager.
• Communicates with homeowners regarding compliance and inspections.
• Manages community records and schedules.

Skills

Computer Software Proficiency

Interpersonal Skills

Customer Service Experience

Organizational Skills

Communication Skills

Multitasking Ability

Education

High School Diploma or GED

Job description

The Mark Condominium
6803 East Main Street
Scottsdale, AZ 85251, USA

The Mark Condominium
6803 East Main Street
Scottsdale, AZ 85251, USA

• Provides administrative support and other tasks as directed by General Manager.
• Partners with AAM Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops working relationship with community board members and various committees.
• Liaison between the Board of Directors, Homeowners, Residents, Property Managers, Realtors, Lenders, Security Personnel, and contracted vendors.
• Manages Certificates of Insurance for vendors.
• Schedules amenity reservations in Building Link.
• Manages Resident data in Building Link.
• Assists with community inspections of common areas according to AAM's Management contract.
• Communicates with homeowners concerning compliance with CC&R's including monitoring the pool facilities to enforce the pool rules.
• Oversees the design review guidelines process.
• Assists in reviewing bid proposals with General Manager and provide excel spreadsheet summary
• Maintains accurate and current association records, calendars and website.
• Designs Newsletters, brochures, handouts, etc. for community and Social Committee events.
• Maintains strict adherence to community and company deadlines.
• Updates community disclosure packages, prepare Orientation binders and provides Orientations with new Homeowners.
• Update the change of ownership in Building Link and Butterfly.
• Schedule Move-ins / Move Outs, deliveries, and Conference Room reservations.
• Maintain paper and toner in the Business Center.
• Certified Meeting Minute Taker for all Open and Executive Board Meetings.
• Answer phone and greet everyone who enters the office.
• Respond to phone calls and emails in a timely manner within 24 hours.
• Visitors must check in at the front desk. Guests, Vendors, Invitees must be accompanied by the resident.

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting and standing for moderate periods of time.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking communities to inspect common areas per management contract.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Required

• High school diploma or GED and three (3) years of full time, paid professional experience working in administrative/customer service role supporting management staff and/or project management.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.