Assistant Community Manager

Valid8 Financial, Inc.; Roanoke (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Kalos Residential, the operations arm of Four Mile Capital, seeks a Community Manager in Roanoke, VA to own on-site operations, team leadership, and resident experience. You will manage leasing, budget, and asset performance with authority and accountability, while collaborating with the regional support team to exceed targets.

You will be measured on outcomes, uphold quality, and drive a high-standard, fast-moving culture across the community.

Qualifications

• 3+ years of on-site community management experience with exposure to leasing, operations, and team leadership.
• Proficiency with Entrata or a comparable property management platform.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability to hit or exceed financial and occupancy targets.
• Fair Housing certification required prior to interacting with prospects or residents; working knowledge of OSHA regulations.

Responsibilities

• Hire, develop, and hold your on-site team accountable; conduct weekly team meetings and manage scheduling.
• Own the resident and prospect experience from inquiry to move-out; ensure timely follow-ups.
• Maintain property condition through regular inspections and vendor coordination; respond to emergencies.
• Own the budget, drive revenue through occupancy and pricing, and manage expenses.
• Ensure compliance with insurance requirements and timely reporting of metrics and delinquency.

Skills

On-site management

Leasing & operations

Team leadership

Budgeting & occupancy targets

Customer service

Education

High school diploma or equivalent

CAM or ARM designation

Fair Housing certification

OSHA knowledge

Tools

Entrata

Microsoft Office (Word, Excel, Outlook)

Job description

Who We Are

Kalos Residential is the operations arm of Four Mile Capital, a vertically integrated multifamily owner-operator with 2,700 units across seven states: Virginia, Ohio, Kentucky, Iowa, Nebraska, Kansas, and Oklahoma.

Our core purpose is straightforward: be the best multifamily owner/operator in the country. We back that up with disciplined operations, high standards, and people who take real ownership of their work.

We manage our own communities because we believe great management is a competitive advantage. That belief only holds if the people running our communities are exceptional. That's where you come in.

The Role

The Community Manager is the CEO of their community. You own the full operation: your team, the resident experience, the physical asset, and the financial performance. Your Regional Manager travels constantly and will give you real support through regular check-ins and direct access, but the day-to-day is yours to run. That's by design.

This role is built for someone who moves with urgency, sets a high bar, and gets things done without being told twice. You'll be measured on outcomes, not activity. The right person doesn't need to be managed; they need to be supported and then trusted to perform.

You'll thrive here if you're someone who:

Runs toward accountability rather than away from it

Keeps things moving even when conditions aren't perfect

Holds the line on quality without getting lost in the weeds

Brings energy and momentum to the people around you

What You Own

Your Team: You hire, develop, and hold your on-site team accountable. You conduct weekly team meetings, manage scheduling, coordinate with maintenance, and address performance issues promptly and with documentation. Your team's results are your results.

Resident and Prospect Experience: Every touchpoint reflects Kalos's brand. You set and enforce the standard for how people are treated, from first inquiry through move-out. Leasing, renewals, maintenance follow-through, retention, and conflict resolution all run through you. Service requests are followed up within 48 hours; leases and paperwork are completed accurately and entered into Entrata daily.

Community Condition: The physical asset is your responsibility. You conduct regular inspections, walk models and market-ready units daily, coordinate work orders and vendor scheduling, and respond immediately to unsafe conditions. You also own the Emergency Response Plan, ensuring proper handling of any community emergency to minimize liability.

Financial Performance: You own the budget at a line-item level. You drive revenue through occupancy and pricing, manage expenses with discipline, assist in annual budget preparation, ensure rents and fees are collected and deposited on time, and process all A/P invoices and monthly PCard reconciliations accurately. You identify problems before your Regional Manager has to.

Insurance Compliance: You ensure all residents maintain required renter's insurance and all vendors carry appropriate coverage and credentials. This is a real liability matter, not an administrative afterthought.

Accurate and Timely Reporting: Purchase orders, invoices, scorecards, accruals, move-out documentation, rent rolls, and delinquency reports are submitted accurately and on time, every time.

What We're Looking For

Track record matters more than tenure. We want to see results. Beyond experience, the kind of person you are and how you operate is what we're really evaluating.

Required Experience:

3+ years of on-site community management experience with exposure to leasing, operations, and team leadership

Proficiency with Entrata or a comparable property management platform

Competency in Microsoft Office Suite (Word, Excel, Outlook)

Demonstrated ability to hit or exceed financial and occupancy targets

Fair Housing certification required prior to interacting with prospects or residents; working knowledge of OSHA regulations

High school diploma or equivalent

Experience managing a community of 100+ units

CAM or ARM designation

Practical Requirements:

Available to work evenings and weekends when needed

Reliable transportation for on-site presence and occasional travel to competitor communities

Ability to pass a credit and criminal background check

Willingness to assist other communities or departments when needed

What We Offer

Competitive base salary commensurate with experience

Performance-based bonus tied to community and company results

Health, dental, and vision insurance

401(k) with company match

Paid time off

Real career growth: we promote from within and invest in people who invest in themselves

A Note on Culture

We're not a large institutional REIT. We're a focused, high-standards operator that cares about each asset and each person on our team. You'll have real autonomy, real accountability, and a leadership team that is genuinely invested in your success. We work hard, hold high standards, and have a good time doing it.

If that sounds like the right fit, we'd love to talk.

Four Mile Capital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.