Assistant Community Manager

Brighthaven; Portland (OR); On-site; USD 52,000 - 78,000; Full time

Job summary

Avanath is seeking a Community Manager Assistant to support resident relations, rent processing, leasing, and daily community operations. The role emphasizes excellent customer service and ensuring a positive resident experience across the workforce.

The incumbent will assist in fiduciary duties, coordinating with the Community Manager and regional leadership while upholding Fair Housing laws and compliant practices.

Qualifications

• Experience in community management and property operations.
• Strong communication and customer service skills.
• Knowledge of LIHTC/Tax Credit programs and Fair Housing laws.
• Experience with rent collection and bookkeeping.
• Proficiency with Windows and standard office software.

Responsibilities

• Manage resident relations and deliver exceptional customer service.
• Oversee fiduciary duties including rent processing and deposits.
• Support leasing activities and resident tours.
• Lead staff in Community Manager's absence and ensure compliance.

Skills

Customer service

Communication

Bookkeeping

Landlord/tenant law

Fair Housing Laws

Interpersonal skills

Organizational skills

Windows proficiency

Team leadership

Tools

Yardi Voyager

Job description

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role:

This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff.

Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships.

This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.

An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.

This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.

An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 2+ years' experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

Resident Relations + Customer Service

• At all times, regardless, provides A+ customer service.
• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secure, confidential file for each resident.
• Answering phones, greeting walk-ins, and handling foot traffic.
• Assist with leasing job duties, including touring prospective residents.

Fiduciary

• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assist with Monthly Projection Reporting, inspect vacancies, make-ready apartments, and models.
• Inspects the property for community policy violations, needed repairs, and overall landscaping.
• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by Community Manager.

Staff Leadership

• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
• Oversees property operations and staff in Community Manager's absence.
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Follows the Company's