Assistant Community Manager

Hawthorne Residential Partners

Palm Coast (FL)

On-site

USD 42,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Free Dental Insurance

Health and Wellness Incentives

401k Retirement Match Program

Paid Time Off (including birthday)

Paid Sick Time Off

Telehealth – 24/7

Company Paid Life Insurance

Retirement Planning

Job summary

Hawthorne Residential Partners in Florida is seeking an Assistant Community Manager to support leasing, resident relations, and day-to-day operations at our award-winning communities. You will work closely with the Community Manager to drive occupancy, handle renewals, and ensure service excellence.

The role includes leading tours, processing applications, managing rent collection, and participating in the Career Path for growth.

Qualifications

High School diploma or GED required.
Two years of property management experience preferred.
CALP accreditation is a plus.

Responsibilities

Support leasing efforts by conducting tours and guiding leads through the leasing process.
Oversee rent collection, delinquencies, and billing accuracy.
Assist with financial reporting and coordination with leadership.
Lead in the absence of the Community Manager to maintain operations.

Skills

Leasing

Customer Service

Team Leadership

Communication

Education

High School Diploma or GED

CALP Accreditation (plus)

Job description

At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day.

As one of the top 50 largest multifamily management companies in the country—proudly rooted in the Southeast we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.

If you're looking for a place where your work truly matters, Come Join Us!

Assistant Community Manager | Job Overview

As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive!

Assistant Community Manager| Education, Experience, and License Qualifications

Education

High School or GED equivalent

Experience

Two years of property management experience is preferred
Six months previous assistant community manager experience is preferred

Licenses & Certifications

Valid Driver's License
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Assistant Community Manager | Job Functions

Leasing & Occupancy

Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Identify prospect needs, showcase available homes, and invite them to join the community
Ensure lease applications, renewals, and related documents are completed accurately and on time
Meet occupancy goals through strong leasing performance and resident retention
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Financial & Administrative

Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
Assist with financial reporting and documentation for Community Manager and regional leadership

Leadership & Team Support

Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
Support a positive and productive work environment through clear communication and goal-setting
Help prioritize daily tasks to ensure smooth operations and exceptional resident service
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

What Makes Someone SOAR in This Role?

Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.

Work Schedule

Office Hours:

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.

Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Hawthorne’s Total Rewards Package | Compensation and Benefits

Assistant Community Manager-Specific Benefits: All Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.

Professional Benefits: Assistant Community Manager Today – Community Manager Tomorrow!

Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.

Personal Benefits