Assistant Community Manager

Hrpliving; Millis (MA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Monthly leasing & renewal commissions

Quarterly performance bonuses

Free dental insurance

Health and vision coverage

401k retirement match

Paid time off including birthday

Job summary

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing, resident relations, and administrative tasks at our award-winning apartment communities. You will work closely with the Community Manager to ensure smooth operations, timely renewals, and strong resident satisfaction.

The role includes leasing tours, rent collection, and collaboration on financial reporting, with opportunities for leadership in the Community Manager's absence.

Qualifications

• High School or GED equivalent.
• Two years of property management experience preferred; six months as an assistant community manager preferred.
• Valid Driver's License; CALP accreditation a plus.

Responsibilities

• Leasing & Occupancy: conduct tours, respond to leads, guide prospects, process applications and renewals, maintain occupancy goals and promote resident engagement.
• Financial & Administrative: oversee rent collection, posting, delinquencies, and billing accuracy; assist with financial reporting.

Skills

Property management

Leasing

Customer service

Communication

Education

High School or GED

Job description

Assistant Community Manager

At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day.

As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast- we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn.

If you're looking for a place where your work truly matters, Come Join Us!

Assistant Community Manager | Job Overview

As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive!

Assistant Community Manager| Education, Experience, and License Qualifications

Education:

• High School or GED equivalent

Experience:

• Two years of property management experience is preferred
• Six months previous assistant community manager experience is preferred

Licenses & Certifications:

• Valid Driver's License
• A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Assistant Community Manager | Job Functions

Leasing & Occupancy

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Financial & Administrative

• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
• Assist with financial reporting and documentation for Community Manager and regional leadership

Leadership & Team Support

• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
• Support a positive and productive work environment through clear communication and goal-setting
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

What Makes Someone SOAR in This Role?

• Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effective
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
• Problem-solving:The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.

Work Schedule:

Office Hours:

Our leasing office is open Monday-Friday, 9:00 AM-6:00 PM, and Saturdays, 10:00 AM-4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.

Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Hawthorne’s Total Rewards Package | Compensation and Benefits

Assistant Community Manager-Specific Benefits: All Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.

Professional Benefits: Assistant Community Manager Today - Community Manager Tomorrow!

Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.

Personal Benefits:

• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage Health and Wellness Incentives
• 401k Retirement Match Program
• Paid Time Off- including your birthday!
• Paid Sick Time Off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth - Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning

Hawthorne is an equal opportunity employer.