Assistant Community Manager

Mill Creek Residential Trust LLC; Needham (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in property management is seeking an Assistant Community Manager to support community operations and staff development. The role involves handling resident inquiries, maintaining compliance, and assisting with leasing processes. Ideal candidates will have a strong customer service background and experience in property management. Join a diverse and inclusive workplace that values teamwork and integrity.

Qualifications

• Minimum 2 years of experience in property management.
• Previous leasing experience preferred.

Responsibilities

• Assist Community Manager with operations and staff development.
• Greet prospective residents and handle inquiries.
• Ensure compliance with Fair Housing regulations.

Skills

Customer Service

Communication

Education

High School Diploma

College Degree

Tools

Microsoft Office

YARDI

Entrata

Job description

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At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. We encourage you to apply even if you don’t meet 100% of the requirements, as you may be the right candidate for this role or another at Mill Creek.

The Assistant Community Manager supports the Community Manager in maintaining community operations, developing staff, and improving sales processes. The role includes acting as the “Manager on Duty” in the absence of the Community Manager, assisting with scheduling, and guiding staff through coaching and training.

Major Responsibilities

• Greet prospective residents, understand their housing needs, and build personal connections.
• Handle incoming calls, addressing prospect inquiries, resident issues, or service requests.
• Complete lease applications, verify details, and communicate results promptly.
• Conduct monthly market surveys by visiting competitors to stay updated on rents and promotions.
• Maintain accurate data in information systems, prepare leasing reports, and manage Entrata tasks.
• Ensure the office, clubhouse, models, and units meet Mill Creek standards.
• Assist with social media advertising as directed.
• Prepare for move-ins, including apartment walkthroughs and gift preparation.
• Be knowledgeable about the neighborhood to share relevant information with prospects and residents.
• Keep accurate records of rents, deposits, and fees; issue notices as needed.
• Complete lease and renewal paperwork adhering to legal requirements.
• Ensure compliance with all laws and Fair Housing regulations.

Position Requirements

• Minimum 2 years of progressive responsibility in on-site property management or related experience.
• Uphold Mill Creek Brand Promise, Core Values, and Service Standards.
• High School Diploma or equivalent; college degree preferred.
• Previous leasing experience preferred.
• Proficient in Microsoft Office, YARDI, and Entrata.
• Basic knowledge of Fair Housing laws and OSHA requirements.
• Passion for excellent customer service.
• Strong communication skills, both written and verbal.

Mill Creek is an Equal Opportunity Employer.

Ready to contribute to Mill Creek Residential? Apply today and join a company that values integrity, success, continuous improvement, and teamwork!