Assistant Community Manager

Havenpark Communities; Michigan; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

401(k) with company match

Paid holidays

Job summary

Havenpark Communities is hiring for a Resident Relations & Community Engagement role in Michigan. The position emphasizes creating a welcoming atmosphere, hosting engaging community events, and supporting the Sales, Leasing, and Maintenance teams.

The role requires a minimum of 1 year in property management and strong interpersonal and organizational skills. The successful candidate will help ensure timely rent collection, maintain compliance with standards, and assist in coordinating move-ins

Qualifications

• Must have strong interpersonal and communication abilities.
• Demonstrated organizational and time-management skills.
• Proficient with computers and standard office software.

Responsibilities

• Build a welcoming atmosphere and address resident issues with care and urgency.
• Plan and host community events to foster belonging.
• Handle resident concerns and escalate when needed to the Community Manager.
• Support sales and leasing with move-ins and lease renewals coordination.
• Coordinate and track maintenance work orders to ensure 48-hour completion.
• Manage financial tasks like preparing bills and ensuring rent collection in compliance with standards.

Skills

Interpersonal skills

Communication

Organizational skills

Time management

Computer proficiency

Education

High school diploma or GED

Job description

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

Resident Relations & Community Engagement

• Build a Welcoming Atmosphere: Cultivate resident satisfaction by addressing issues with care and urgency, making every resident feel heard and valued.
• Be the Host with the Most: Plan and execute engaging community events that foster a sense of belonging and make Havenpark more than just a place to live.
• Know When to Escalate: Skillfully handle resident concerns, knowing when to resolve them independently and when to involve the Community Manager for support.

Financial Operations & Collections

• Ensure Financial Health: Prepare bills and statements for approval and ensure all rent is collected on time, maintaining the community's financial integrity.
• Navigate with Compliance: Complete all necessary legal action and notices in strict compliance with State and Fair Housing Standards, protecting both the resident and the company.

Sales & Leasing Support

• Create a "Welcome Home" Experience: Assist the Community Manager and Sales team to ensure all homes are ready for new residents and that move-ins are seamless and exciting.
• Coordinate the Paperwork: Help with the preparation and coordination of documents for new move-ins and lease renewals, ensuring accuracy and efficiency.

Maintenance Coordination

• Keep Things Running: Manage work orders to ensure all rental maintenance requests are completed within 48 hours, guaranteeing resident comfort and satisfaction.

Who You Are (The Ideal Candidate)

• You are an Empathetic Leader: You can de-escalate a tough conversation with grace and make people feel understood.
• You are an Organization Pro: You juggle multiple tasks with ease and nothing falls through the cracks.
• You are Proactive: You don't wait for problems to happen; you anticipate needs and act accordingly.
• You are a Team Player: You thrive on supporting your Community Manager and collaborating with the sales and maintenance teams to achieve shared goals.

Qualifications & Requirements

• High school diploma or GED required.
• A minimum of 1 year of experience in property management is required.
• Exceptional interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Proficiency with computers and standard office software.
• Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
• Annual or semi-annual travel may be required for this role.

$18 - $21 an hour

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.

Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to [e-mail]