Assistant Community Manager

Benton Communities; Laurel (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO 120-200 hours first year

Health insurance

Dental

Vision

Life Insurance

LTD

401(k) match

AFLAC

Birthday PTO

Wellness days

Cell phone reimbursement

Job summary

Benton Communities in Columbia, MD is seeking an Assistant Community Manager to support the efficient operation of a residential community. You will interact with residents, agencies, and the team to ensure service excellence.

Role includes processing leases, certifications, and maintaining records. A Tax Credit background and strong communication skills are required; this is a full-time on-site position with growth potential.

Qualifications

• Tax Credit Experience is required.
• Excellent verbal and written communications skills.
• Ability to use computer software and email.
• Attention to detail and ability to prioritize multiple demands.

Responsibilities

• Support efficient operation of the residential community.
• Handle tenant communications and provide high level customer service.
• Process leases and certifications; assist with renewals and filings.
• Conduct landlord references and background checks as needed.
• Assist Community Manager in daily duties and in her/his absence.

Skills

Tax Credit Experience

Communication skills

Customer service

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi-family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at-large.

Position Summary

The Assistant Community Manager supports the efficient and profitable operation of the residential community.

The essential functions of the Assistant Community Manager are as follows:

• Tax Credit Experience required.
• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc. Models Mission and Foundations.
• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.
• Demonstrates good communication skills and helps ensure communication with residents, community, agencies, owners and team members. Provides high level of customer service.
• Brings any area of concern to the Community Manager's attention.
• Types, files and performs other related administrative functions.
• Answers telephone professionally and promptly, recording and forwarding messages to team members.
• Shows available units to applicants using established safety process.
• Conducts landlord references and background checks.
• Understands financial implications of job duties. Acts accordingly.
• Performs the duties of the Community Manager in his/her absence and as necessary.
• Prepares new and re-certification leases and other forms.
• Observes all required health and safety requirements.
• Collects and records rental payments.
• Immediately acknowledges resident complaints and works to correct problem.
• Handles maintenance requests, inputs and maintains maintenance records.
• Inspects the property.
• Purchases both maintenance and administrative supplies as directed.
• Performs other duties as necessary.

Qualifications

High School Diploma or equivalent. Excellent verbal and written communications skills. Ability to use computer software, and email. Prior related experience preferred. Attention to detail and the ability to prioritize multiple demands necessary. Willingness to be an active team player, respond to multiple interruptions and meeting critical deadlines required. Proficiency with Microsoft Office Suite preferred.

Benefits Offered

• Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
• We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment.
• We offer a $1500 annualized waiver, if health insurance coverage is not needed.
• 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!)
• Birthday PTO after one year of employment
• Personal Day after 6 months of employment
• 4 Wellness Days each year
• Position is eligible for a bonus potential.
• On-call Service Manager/Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.