Assistant Community Manager

The Bainbridge Companies; Jacksonville (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

The Bainbridge Companies is seeking an Assistant Community Manager to support leasing, resident relations, and day-to-day property operations. You will collaborate with the Community Manager to maintain high occupancy, process leases, and monitor budgets for a Jacksonville-area community, with an emphasis on accuracy and compliance.

Responsibilities include handling move-ins, rent collection, and coordination with vendors, while demonstrating strong communication and organizational skills in a

Qualifications

• High school education or equivalent required, college degree a plus.
• Fluent reading and writing in English.
• Ability to perform intermediate math and use on-site resident management software.

Responsibilities

• Show, lease and move in prospective residents.
• Maintain excellent customer service with residents, vendors, co-workers and the community.
• Keep up with market trends and ensure staff knowledge.
• Maximize rental income and occupancy through sales and marketing plans.
• Prepare and deliver notices and manage rent collections and statements.
• Assist in budgeting and financial reporting for the community.

Skills

People management

Communication

Administrative skills

Time management

Customer service

Budgeting basics

Vendor coordination

Driving / car access

Legal notices knowledge

Education

High school diploma or equivalent

College degree a plus

English literacy

Tools

OneSite

MS Word

Excel

Outlook

Job description

Assistant Community Manager

Reports to: Community Manager
Supervises: No one (or property staff in the Property Manager’s absence)
Wage Status: Hourly (Non exempt, eligible for overtime)

Qualifications

Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Responsibilities

• Show, lease and move in prospective residents.
• Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
• Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
• Provide clerical and phone support.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
• Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
• Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards.
• Complete all OneSite computer training sessions and other OneSite processes in accordance with operational policies and procedures.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Conduct resident move-outs in accordance with state law and company standards.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in OneSite.
• Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.
• Communicate effectively with owners, residents, vendors and co-workers.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Complete accounting Pre-Close and Month End Reports.
• May be responsible for entering in invoices for payment, if applicable.
• Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards.
• Prepare write offs on a monthly basis for the Property Manager’s approval.
• Other tasks or duties as assigned by supervisor.

Requirements

Education

• A High School education or equivalent is required; a college degree is a plus but not a requirement.
• Ability to fluently read and write English.
• Accurately perform intermediate mathematical functions and use all on-site resident management software functions.

Professional Experience

• At least two years of experience in residential property management or a related field is required.

Attendance/Travel

• Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
• Ability to serve on-call, as scheduled or as necessary.
• Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state.

Licenses/Equipment

• Valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions.

Skills

• Skills include an excellent ability to manage and motivate others; and effective communication with residents, prospects, co-workers, and vendors.

Other essential skills included but are not limited to:

• Excellent communication skills
• Strong administrative and organizational skills
• Strong time management skills and ability to prioritize wisely
• Strong customer service orientation
• Good understanding of basic accounting practices
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
• Ability to close a sale
• Ability to drive and access to a car
• Knowledge of state law as it relates to handling of Security Deposits and other resident-related fees and charges

Computer Skills

• Basic computer and Internet knowledge
• Intermediate knowledge of MS Word and Excel; proficiency with Outlook
• Ability to operate and understand personal computer functions and company-utilized software packages

Learning and Development

• Commit to ongoing professional development and career growth

Career Apparel

• Must wear career apparel based on defined company standards

The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.