Assistant Community Manager

The Bainbridge Companies; Naples (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

The Bainbridge Companies are seeking an Assistant Community Manager to support the Community Manager in leasing, resident services, and administrative duties. This role focuses on keeping resident files up to date, processing rents, and assisting with turnover and lease renewals.

You will help with the move-in process, ensure timely rent collections, and support with the preparation of accounting statements and notices. Strong organizational and communication skills are essential for success.

Qualifications

• High School diploma or equivalent required; college degree is a plus.
• Ability to read and write English fluently.
• Able to perform intermediate math and use on-site resident management software.

Responsibilities

• Show, lease and move in prospective residents.
• Maintain excellent customer service with residents, vendors, and staff.
• Stay updated on market conditions and product knowledge across communities.

Skills

Communication

Administration

Time management

Customer service

Accounting basics

Vendor coordination

Sales closing

Driving

Security deposits knowledge

Education

High School diploma or equivalent

College degree (a plus)

Tools

OneSite

MS Word

Excel

Outlook

Job description

Description

Assistant Community Manager
Reports to: Community Manager
Supervises: No one (or property staff in the Community Manager’s absence)
Wage Status: Hourly (Non exempt, eligible for overtime)

At Bainbridge, we believe the #1 thing we do every day is lease apartments. This position is for the super-organized person who enjoys working with people and helping prospects find their perfect home. As second in command under the Community Manager, this position will be responsible for keeping all resident files up-to-date in OneSite, accounting for rents paid through the resident portal, handling delinquent residents, reviewing and approving the Final Accounting Statements (FAS), and preparing and delivering legal and formal documents. As the Assistant Community Manager, you will also assist with the turnover process with new leases and lease renewals.

Qualifications

Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Responsibilities

• Show, lease and move in prospective residents.
• Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
• Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
• Provide clerical and phone support.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
• Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
• Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards.
• Complete all OneSite computer training sessions and other OneSite processes in accordance with operational policies and procedures.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Conduct resident move-outs in accordance with state law and company standards.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in OneSite.
• Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.
• Communicate effectively with owners, residents, vendors and co-workers.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Complete accounting Pre-Close and Month End Reports.
• May be responsible for entering in invoices for payment, if applicable.
• Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards.
• Prepare write offs on a monthly basis for the Property Manager’s approval.
• Other tasks or duties as assigned by supervisor.

Requirements

Education

• A High School education or equivalent is required; a college degree is a plus but not a requirement.
• Ability to fluently read and write English.
• Accurately perform intermediate mathematical functions and use all on-site resident management software functions.

Professional Experience

• At least two years of experience in residential property management or a related field is required.

Attendance/Travel

• Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
• Ability to serve on-call, as scheduled or as necessary.
• Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state.

Licenses/Equipment

• Valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions.

Skills

Skills include an excellent ability to manage and motivate others; and effective communication with residents, prospects, co-workers, and vendors.

Other essential skills included but are not limited to:

• Excellent communication skills
• Strong administrative and organizational skills
• Strong time management skills and ability to prioritize wisely
• Strong customer service orientation
• Good understanding of basic accounting practices
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
• Ability to close a sale
• Ability to drive and access to a car
• Knowledge of state law as it relates to handling of Security Deposits and other resident-related fees and charges

Computer Skills

• Basic computer and Internet knowledge
• Intermediate knowledge of MS Word and Excel; proficiency with Outlook
• Ability to operate and understand personal computer functions and company-utilized software packages

Learning and Development

• Commit to ongoing professional development and career growth

Career Apparel

• Must wear career apparel based on defined company standards

The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.