Assistant Community Manager

ccmcnet; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Wellness program

401k with company match

Paid time off and holidays

Parental leave

Training and educational assistance

Employee assistance program

Job summary

CCMC in Houston, TX is seeking an Assistant Community Manager to support daily operations, uphold community standards, and engage residents. You will conduct inspections, assist with collections, and liaise with vendors under the guidance of the Community Manager.

The role requires strong communication, organizational skills, and a customer-focused mindset. This is a full-time on-site position with opportunities for growth within CCMC’s community management team.

Qualifications

• Experience in an office environment, preferably in community management.
• Strong written and verbal communication skills.
• Proficient with Windows and basic computer tasks.

Responsibilities

• Assist the Community Manager with daily operations and compliance.
• Conduct monthly inspections and track issues using online tools.
• Provide information and education to homeowners about benefits of Association living.
• Coordinate with service contractors and vendors for projects.
• Assist with assessment collections and payment arrangements.
• Attend Board and Committee meetings and support collaboration with committees.

Skills

Leadership

Organizational skills

Communication

Customer service

Windows OS

Driver's license

Tools

Microsoft Office

Property management software

Job description

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We are CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the community:

This community is your connection to outdoor living, thanks to acres of lakes, golfing, parks and sidewalks amid a community of beautiful homes. Nearby and throughout our communities there are playgrounds, tennis courts, pools, splash pad, basketball court, and gym.

At CCMC, our Assistant Community Manager plays a crucial role in executing our company’s purpose statement: We build community by bringing people together in the neighborhoods where they live and in the offices where we work. Simply put, we create experiences that connect people.

What you’ll accomplish:

• Support the Community Manager in the daily business operations and upholding the community standards as required by the governing documents, the CCMC management contract, and applicable laws
• Conduct monthly inspections utilizing online programs to track, document and notify homeowners of compliance issues weekly, and ensure common area safety and cleanliness
• Supply information, assistance, materials, and education to new and existing homeowners regarding the benefits of Association living and the impact of the Deed Restrictions
• Provide oversight of projects as directed by the Community Manager, acting as liaison to service contractors and vendors
• Be the onsite point of contact for assessment collections and is responsible for monitoring payment arrangements
• Collaborate with collection attorneys and AR representatives as related to the collection of assessments
• Work directly with the Design Review Committee in the performance of the Design Review process
• Oversight of certain site staff and grounds services teams
• Daily interaction with community residents and committee volunteers
• Board and Committee meeting attendance

What we’re looking for:

• Effective leadership, organizational, and conflict resolution skills
• 2 or more years in an office environment, preferably in community management or similar experience
• 2-3 years of industry experience in a Community Manager or Assistant Community Manager role is preferred
• Ability to communicate effectively both orally and in writing. Must have excellent telephone etiquette, with a commitment to the highest customer service possible
• A multi-tasker who is highly organized, detail-oriented, and a self-starter
• Proficient computer skills in Windows environment
• Have a stable means of transportation, including a valid driver’s license and vehicle insurance, standard mileage reimbursement is provided
• Ability work a full-time schedule with the capacity to occasionally work after hours and on weekends
• All prospective employees must pass a pre-employment drug screen, driving record and background check
• CAM license preferred (Required in Florida, Georgia and Nevada within 90 days of hire)

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!