Assistant Community Manager

Air Comfort, Inc; Fayetteville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in real estate management is seeking a motivated Assistant Community Manager to enhance on-site operations. This dynamic role involves collaborating with the Community Manager and Leasing Professionals to improve the resident experience and meet occupancy goals. You will be responsible for training, customer service, and financial operations, ensuring a welcoming environment for both residents and prospects. Join a team that values integrity and transparency while providing excellent benefits and opportunities for professional growth.

Benefits

Paid Vacation and Sick Leave

11 Paid Holidays

Birthday - Paid 8 hours

Volunteer Day - Paid 8 hours

Employer-Sponsored Medical Insurance

401k Retirement Plan with Employer Match

In-house Training Opportunities

Qualifications

• High School diploma or equivalent required.
• Three or more years of property management experience preferred.

Responsibilities

• Assist Community Manager with training and directing Leasing Professionals.
• Respond to leads via CRM and convert them to tours.
• Support financial operations and achieve budgeted NOI.

Skills

Leadership Skills

Organizational Skills

Customer Service

Basic Math Skills

Creativity

Education

High School Diploma

Property Management Experience

Tools

Yardi Software

Job description

Job Title: Assistant Community Manager

Reports To: Community Manager

Company Overview: Wellington Advisors is a premier Southeastern Real Estate Firm specializing in third party multi-family Property Management. Wellington Advisors sets the standard of excellence through our knowledgeable, industry-leading team members, who will strive to help you invest in a better tomorrow. At Wellington Advisors, we value our clients’ assets by operating with the highest level of integrity and transparency, while achieving unique goals. As your chosen management partner, Wellington takes pride in our non-biased ability to extend our professional expertise equally throughout the portfolio.

Job Summary: Wellington Advisors is searching for a motivated and energetic Assistant Community Manager who will be empowered to share their skillset and improve the community’s day-to-day on-site operations. The Assistant Manager works directly alongside both the Community Manager and Leasing Professional (where applicable) to enhance the on-site experience for both residents and prospects.

Benefits:

• Paid Vacation and Sick Leave; Vacation amount increases with tenure
• 11 Paid Holidays
• Birthday - Paid 8 hours
• Volunteer Day - Paid 8 hours
• Employer-Sponsored Medical, Dental, Life Insurance and Disability
• Affordable plans for Vision, Accident, Critical Illness, Dependent Life Insurance
• 401k Retirement Plan with Employer Match
• Employee Referral Program
• In-house training and professional development opportunities available

Duties and Responsibilities:

• Assist the Community Manager with training and directing Leasing Professionals.
• Knowledge of our community, as well as nearby competitors.
• Contribute to occupancy goals through both leasing and renewals.
• Respond to leads via CRM (customer relationship management), phone, and email, with the goal of converting leads to tours.
• Show different apartment options to prospects, welcoming them to join our community.
• Complete resident files to include all leases, addendums, and other relevant documents.
• Support the Community Manager with financial operations such as achieving budgeted NOI.
• Enter prospect and resident information into Yardi.
• Assist in rent collection efforts and posting rent payments with the goal of zero percent delinquency.
• Assist residents in submitting work orders and closing out completed work orders. Follow up with residents to confirm satisfaction once the work is completed.
• Respond to other resident questions and concerns in-person or via phone or email.
• Respond to rental verification requests.
• Ensure the leasing office is clean and welcoming.
• Promote and enhance the community’s online presence through online reviews, social media, and ILS’s.
• Complete training modules as assigned.
• Follow Fair Housing guidelines when working with prospects and residents.
• Follow safety guidelines in accordance with OSHA and company standards.

Education and Experience:

• High School diploma or equivalent
• Three or more years of property management experience
• Experience with Yardi Software preferred
• Driver’s License required

Knowledge, Skills, and Other Abilities:

• Regular attendance and punctuality
• Possess strong leadership skills and help motivate the team to take initiative to go above and beyond.
• Creativity skills and ability to prepare and execute resident events, marketing materials, and resident flyers, as needed.
• General administrative skills such as answering phones, emails, etc.
• Strong organizational skills
• Ability to work individually or as a team, dealing with different personalities in a professional manner.
• Basic math, accounting, and computer skills, including budgeting.
• Proficiency with mobile apps for daily use on the job
• Ability to work weekends required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands; reach with hands and arms and talk or hear. The employee is regularly required to stand and sit, as well as occasionally climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually quiet to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above descriptions of job responsibilities and work environment is only an overview of the Assistant Community Manager position. It should not be perceived as an exhaustive list of requirements for this position.

Wellington Advisors complies with all state and federal laws when making hiring decisions.