Assistant Community Manager

Acento Real Estate Partners; Ellicott City (MD); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) with employer match

Paid time off

Paid holidays

Disability and life insurance

Bonus eligibility

Referral program

Job summary

Acento Real Estate Partners is seeking an Assistant Community Manager to support daily operations at one of our residential communities in the Washington, DC area. The role focuses on resident relations, leasing support, and ensuring smooth community operations.

The ideal candidate has 3+ years in leasing or property management, strong organizational and communication skills, and proficiency in Microsoft Office. We offer healthcare, retirement benefits, PTO, holidays, and bonuses.

Qualifications

• High school diploma or GED required; a Bachelor’s in Marketing, Business, or related field is a plus.
• 3+ years of leasing, property management, real estate, or related experience.
• Strong organizational skills and attention to detail.
• Exceptional communication, customer service, and interpersonal skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Positive attitude, team-player mindset, and ability to thrive in a fast-paced environment.
• Solid understanding of property management operations and resident services.

Responsibilities

• Resident relations: collect and post rent, assist with maintenance requests, ensure timely follow-up.
• Leasing support: assist with leasing, renewals, move-ins/outs, and occupancy goals.
• Administrative duties: manage resident files, waiting lists, and documentation.
• Conduct regular property walks to maintain curb appeal, safety, and cleanliness.
• Coordinate with vendors/contractors to ensure timely, quality on-site work.
• Support compliance and reporting: audits, data collection, and policy adherence.

Skills

Organizational skills

Communication

Customer service

Team player

Education

High school diploma or GED

Bachelor’s in Marketing/Business

Tools

Microsoft Office

Job description

Join Acento Real Estate Partners as an Assistant Community Manager!

At Acento Real Estate Partners, we don’t just manage properties—we build communities. Headquartered in the Washington, DC area, Acento is a premier investment management and property operations company with a strong focus on serving multifamily communities in Hispanic markets and Workforce Housing. Since our founding in 2002, we’ve grown through innovation, trust, and a deep commitment to delivering exceptional service across every property we manage.

We believe diversity is a strength, and our team reflects the vibrant communities we serve. At Acento, we’re redefining excellence in residential living—and we’d love for you to be a part of that mission.

Our own people say it... Acento is officially a GREAT PLACE TO WORK! Don’t just take our word for it—see for yourself: Great Place to Work Certified

Now Hiring: Assistant Community Manager

We're growing fast and looking for a motivated, detail-oriented Assistant Community Manager to support daily operations at one of our residential communities. In this vital role, you’ll help manage resident relations, support leasing efforts, and ensure the community runs smoothly and efficiently.

Your Day-to-Day Responsibilities:

• Resident Relations: Collect and post rent payments, assist residents with maintenance requests and concerns, and ensure follow-up is handled promptly and professionally.
• Leasing Support: Assist with apartment leasing, lease renewals, and move-in/move-out coordination. Help maintain occupancy goals through effective outreach and resident retention strategies.
• Administrative Duties: Manage resident files, waiting lists, and ensure all documentation (income, rent calculations, recertifications, inspections) is completed accurately and on time.
• Community Walks: Conduct regular property inspections to ensure curb appeal, safety, and cleanliness standards are maintained.
• Vendor & Contractor Coordination: Build and maintain strong relationships with third-party service providers to ensure timely and quality work on-site.
• Compliance & Reporting: Ensure that resident files are compliant with company policies and any applicable housing regulations. Assist with audits, reporting, and data collection.

What You Bring to the Table:

• High school diploma or GED required (Bachelor's in Marketing, Business, or a related field is a plus)
• 3+ years of experience in leasing, property management, real estate, or a related field
• Strong organizational skills and attention to detail
• Exceptional communication, customer service, and interpersonal skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• A positive attitude, team-player mindset, and ability to thrive in a fast-paced environment
• A strong understanding of property management operations and resident services

Why You'll Love Working With Us:

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long-term disability + life insurance at no cost to you
• 18 days Paid time Off
• 11.5daysPaid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Quarterly bonus eligibility
• Leasing commission & renewal bonus
• Employee referral program