Assistant Community Manager

Endeavor MHC Management LLC; Decatur (IL); On-site; USD 42,000 - 47,000; Full time

Job summary

Endeavor MHC Management LLC in Decatur, IL is seeking an Assistant Community Manager to support daily operations and resident engagement. The role includes leasing support, event coordination, and maintaining accurate records, with a focus on service excellence and compliance.

The position requires 1–2 years in property or customer service, strong communication skills, and a flexible schedule. Salary ranges from $42,000 to $47,000 annually, with opportunities to grow in a community-focused

Qualifications

• High school diploma or equivalent required; higher degree preferred.
• 1–2 years in property management, community management, or customer service.
• Strong communication and interpersonal skills; ability to work with diverse populations.

Responsibilities

• Assist the Community Manager in overseeing daily operations and maintenance.
• Respond promptly and professionally to resident inquiries and service requests.
• Coordinate and support community events and initiatives to promote engagement.
• Maintain records related to resident accounts, leasing activities, and maintenance requests.
• Collaborate with vendors to ensure timely and quality service delivery.
• Assist with leasing tours, applications, and lease document preparation.
• Enforce community policies to maintain a safe, welcoming environment.
• Prepare reports and assist with budgeting as directed by the Community Manager.

Skills

Communication skills

Interpersonal skills

Organization

Problem-solving

Education

Associate's or Bachelor's degree in Business Administration or Hospitality

Tools

Microsoft Office

Property management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Community Manager

Decatur, IL, US

2 days ago Requisition ID: 1028

Salary Range: $42,000.00 To $47,000.00 Annually

About the Role:

The Assistant Community Manager plays a vital role in supporting the overall management and engagement of a residential or commercial community within the United States. This position is responsible for assisting in the daily operations, ensuring resident satisfaction, and fostering a positive and inclusive community environment. The Assistant Community Manager collaborates closely with the Community Manager to implement policies, coordinate events, and address resident concerns promptly and effectively. This role requires a proactive approach to problem-solving and excellent communication skills to maintain strong relationships with residents, vendors, and team members. Ultimately, the Assistant Community Manager contributes to the smooth functioning and growth of the community by supporting operational excellence and enhancing resident experiences.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Hospitality, or related field preferred.
• At least 1-2 years of experience in property management, community management, or customer service roles.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse populations.
• Proficiency in basic computer applications including Microsoft Office Suite and property management software.
• Ability to work flexible hours, including evenings and weekends as needed.

Preferred Qualifications:

• Experience with leasing and resident retention strategies.
• Familiarity with Fair Housing laws and local property regulations.
• Certification in community association management or property management (e.g., CAM, NARPM).
• Demonstrated ability to organize and execute community events and programs.
• Bilingual skills or additional language proficiency.

Responsibilities:

• Assist the Community Manager in overseeing daily community operations and maintenance activities.
• Respond promptly and professionally to resident inquiries, concerns, and service requests.
• Coordinate and support community events and initiatives to promote resident engagement and satisfaction.
• Maintain accurate records related to resident accounts, leasing activities, and maintenance requests.
• Collaborate with vendors and service providers to ensure timely and quality delivery of services.
• Support leasing efforts by conducting tours, processing applications, and preparing lease documents.
• Enforce community policies and guidelines consistently and fairly to maintain a safe and welcoming environment.
• Prepare reports and assist with budgeting and financial tracking as directed by the Community Manager.

Skills:

The Assistant Community Manager utilizes strong communication and interpersonal skills daily to build rapport with residents and team members, ensuring clear and respectful interactions. Organizational skills are essential for managing multiple tasks such as coordinating events, tracking maintenance requests, and maintaining accurate records. Problem-solving abilities are applied when addressing resident concerns or operational challenges, requiring a calm and solution-oriented approach. Proficiency with property management software and office applications supports efficient handling of leasing, reporting, and administrative duties. Additionally, knowledge of relevant laws and regulations guides the enforcement of community policies and helps maintain compliance.