Assistant Community Manager

Rose Associates; City of Albany (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in real estate seeks a dedicated Assistant Community Manager to support daily operations and enhance resident relations in vibrant residential communities. This role involves addressing resident inquiries, managing office tasks, and ensuring compliance with leasing standards. Join a forward-thinking company that values innovation and offers significant incentive pay along with comprehensive benefits. If you are passionate about real estate and community management, this is an exciting opportunity to grow and excel in a dynamic environment.

Benefits

Comprehensive benefits packages

Incentive pay

Qualifications

• 3+ years of multifamily leasing or community management experience.
• Proficiency in community management software and Microsoft Office.

Responsibilities

• Assist Community Manager in daily operations and resident relations.
• Manage office supplies and prepare monthly reports.
• Conduct leasing demonstrations and maintain lease records.

Skills

Multifamily Leasing

Community Management

Customer Relations

Budget Forecasting

Microsoft Office

Data Entry

Education

Bachelor’s degree in business, marketing, real estate, or finance

Tools

iLuvLeasing

On-Site

Yardi

Job description

Overview

Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader.

Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

We are seeking a dedicated and detail-oriented individual to join our team as an Assistant Community Manager for our multifamily properties. The Assistant Community Manager will support the Community Manager in daily operations, resident relations, and administrative tasks to ensure the success of our vibrant residential communities.

Essential Job Functions

• Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
• Liaise between ownership and residents, including drafting and distributing resident communications.
• Foster positive relationships among residents, management, and building staff.
• Assist in analyzing income and expense patterns, budget forecasting, processing accounts payable and receivable, filing compliance paperwork, and maintaining office files.
• Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance.
• Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
• Assist in regular community inspections, coordinate Move In/Move Out schedules, collect insurance certificates, and process Move Out Reports and security deposit refunds.
• Support data entry in the online work order system and assist Resident Manager with post-move out walk-throughs.
• Collaborate with property management and maintenance on renovations or CapEx projects, obtain vendor estimates, review contracts, recommend modifications, and coordinate vendors for repairs as necessary.
• Conduct leasing demonstrations, monitor and maintain lease records to ensure optimal renewal rates, process lease paperwork, and update property management systems.
• Assist in lease enforcement, including application review, inspections, and notice compliance.
• Maintain competitive marketplace intelligence to support sales, marketing, and operational initiatives aimed at occupancy and customer retention.
• Supervise resident retention programs and collaborate with internal departments.
• Be available for after-hours emergencies, ensure insurance requirements are met, report incidents, and submit necessary paperwork.
• Maintain a presence on-site, capable of moving throughout the building to address community matters, and communicate effectively with tenants, staff, vendors, and visitors.
• Ability to ascend and descend stairs and work in varying environmental conditions.
• Perform duties outside normal responsibilities as needed.

Qualifications

• Bachelor’s degree in business, marketing, real estate, or finance preferred.
• Minimum of 3 years of multifamily leasing and/or assistant community management experience.
• Proficiency in community management software and Microsoft Office, including iLuvLeasing, On-Site, and Yardi.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting, and reporting.
• Valid NYS real estate license or ability to obtain one within 120 days of employment; active license holders must register with Rose Associates.
• Work authorization required.
• Availability to work weekends (Saturdays and Sundays).

In addition to base salary, we offer significant incentive pay and comprehensive benefits packages.