Assistant Community Manager

RPM Living; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a dynamic team as an Assistant Community Manager at a leading property management company. This role involves managing leases, promoting resident satisfaction, and ensuring effective communication. Enjoy a people-first culture with comprehensive benefits and career growth opportunities. Ideal candidates will have customer service experience and proficiency in Microsoft Office. Weekly pay and various benefits are offered.

Benefits

Weekly pay

Comprehensive healthcare

Mental health and wellness programs

401(k) with company match

Paid time off

Qualifications

• 1-3 months relevant experience or training required.
• At least one year of customer service or leasing experience.

Responsibilities

• Greet and qualify prospects using guest cards.
• Manage rental collections and enforce lease terms.
• Respond to resident complaints to promote satisfaction.

Skills

Customer Service

Communication

Social Media

Education

High school diploma or GED

Tools

Microsoft Office Suite

Project Management

Job description

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Overview

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast-growing culture with multiple nationwide opportunities allows YOU to shape your future with us. Enjoy top industry pay and benefits, best practices, career training and education, and a people-first focus—guiding you to success.

The Position:

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
• Show apartments, close sales, prepare units for move-ins, obtain signatures, and provide community orientation.
• Manage lease renewals, send notices, handle move-outs, apply fees when necessary, and keep property management software updated.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests to promote satisfaction and retention.
• Follow eviction procedures, including notices, court representation, and proceedings.
• Conduct market research, implement outreach marketing, and update Radix or similar systems.
• Assist in maintaining an active social media presence to enhance visibility and engagement.
• Complete all necessary paperwork for leasing, move-in, check-out, and other periods in a timely manner.

Qualifications

Education & Experience:

• High school diploma or GED; or 1-3 months of relevant experience, training, or a combination.
• At least one year of customer service or leasing experience; background in accounting and customer service preferred.
• Proficiency in Microsoft Office Suite and Project Management.
• Valid driver’s license required.

Physical Requirements

• Sitting for extended periods, climbing stairs, reading documents and screens.
• Ability to hear and understand verbal communication.
• Occasional lifting of items up to 20 pounds.
• Operate computers and office equipment.

Work Environment

• On-site role with outdoor exposure.
• May involve working in confined spaces or hazardous areas.

This role is associated with Assistant Manager, Assistant Property Manager, or Assistant Business Manager.

Company Benefits

• Weekly pay, comprehensive healthcare, mental health and wellness programs.
• Additional benefits including critical illness, hospital indemnity, accident insurance.
• 401(k) with company match, professional development, DEIB initiatives, paid time off, and discounts.

Employment contingent on background check and valid driver’s license. RPM Living participates in E-Verify and is an Equal Opportunity Employer.