Assistant Community Manager

BH Management Services, LLC; Atlanta (GA); On-site; USD 51,000 - 69,000; Full time

Job summary

BH Management Services, LLC seeks an Assistant Community Manager to support the Community Manager with daily operations, rent processing, and staff oversight. The role emphasizes resident relations, lease administration, and ensuring property standards.

The position requires prior property management experience, knowledge of Yardi Voyager/CRM, and strong communication skills. Hours are Monday–Friday with potential overtime; BH emphasizes equal opportunity employment.

Qualifications

• Previous property management experience.
• State leasing license or ability to obtain within the required timeframe.
• Effective oral and written communication.
• Ability to handle multiple projects in a fast-paced, competitive environment.
• Previous bookkeeping/account reconciliation experience.
• Knowledge of Yardi Voyager/CRM systems.

Responsibilities

• Assist with daily operations of the Community Manager.
• Process rent and delinquency collections; manage evictions as needed.
• Post notices to vacate and communicate with residents.
• Secure and manage lease renewals; prepare lease paperwork.
• Perform daily property inspections and ensure standards.
• Oversee emails, voicemails, and texts; document responses.
• Assist in hiring and training new staff.
• Support leasing activity including touring residents and preparing leases.
• Post charges to resident accounts and manage move-out statements.
• Ensure final account statements and collections/refunds per policy.

Skills

Property management

MS Office

Communication

Multitasking

Team training

Tools

Yardi Voyager

CRM systems

Job description

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startupinto one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH managesover 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by FortuneMagazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplacesfor Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!Pay: $60,,000Position Summary:The Assistant Community Manager is responsible for assisting in all operational duties of the Community Manager, including, but not limited to, reporting, rent processing, and overseeing the community and community staff in the Community Manager’s absence. Exhibits a solid commitment to the service needs of all customers and represents the company in a professional and courteous manner.Essential Job Functions:Assists with daily and month-end reporting, including accurate reporting on resident ledgers.Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.Post notices to vacate and other community communication as needed.Secures and manages lease renewals and prepares new lease paperwork for approval. (applies to locations without a renewal specialist only).Physically walk and inspect the community daily, addressing issues and verifying property conditions meet company standards.Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.Assist in hiring and training of new team members as needed.Monitors resident satisfaction through various methods of communication.Develops and maintains knowledge of the property and competitors in the area.Oversees property operations and staff in the Community Manager’s absence.Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs.Responsible for posting all charges to resident and non-current resident accounts.Complete pre and post-move-out inspections to assess for damages.Complete final account statements and ensure balances are sent to collections or refunds processed per BH policies.Other duties as assigned.Minimum Qualifications/Skills:Previous property management industry experience.Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.Effective computer technology skills and basic knowledge of MS Office Suite.Effective oral and written communication skills.Ability to handle multiple projects and thrive in a fast-paced, competitive environment.Previous bookkeeping/account reconciliation experience.Knowledge of Yardi Voyager/CRM experience.Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.